Commercial Client Director

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* Please note - this job is open to both London and Manchester regions.

As our first Commercial Client Director, you'll be a visionary leader driving growth and innovation at our technology-led content studio, building high-value client partnerships, leading creative teams, and delivering cutting-edge visual projects while working alongside our Heads of Moving Image and Post-production to shape the future of Dreamlike State.

About Dreamlike State

Dreamlike State is a UK based full-service creative content studio at the forefront of innovative storytelling. With a rich 20-year heritage and a portfolio that speaks volumes, we're poised for exponential growth and ready to claim our rightful place in the spotlight.

Our Reach and Network

Headquartered in the UK with offices in London, Manchester, and Hertford, our influence extends beyond borders as we serve diverse international clients. As part of the Human Network group - a powerhouse collective of C.300 professionals across various experiential and content disciplines - we leverage an extensive pool of talent and resources to deliver world-class and world-renowned projects.

Our Expertise

At Dreamlike State, we craft content across multiple platforms and technologies:

• Content for brands
• Social-first content
• Design and animation
• Technology-driven content
• Broadcast and streaming
• Content for, and capture of, live events

Our Approach

This holistic approach is executed by our core team of 15, backed by the extensive resources of our wider group network when needed.

1. Insightful strategy development
2. Conceptualisation and ideation
3. Pre-production planning
4. Production execution
5. Post-production and finishing
6. Performance measurement

Our Vision for the Future

Despite our impressive track record and blue-chip client base, we're ready to step out of the shadows and into the limelight. Dreamlike State is on a mission to:

• Rapidly expand our client roster
• Diversify and strengthen our already outstanding portfolio
• Significantly boost our revenue streams

Fueled by a readiness to invest and a team brimming with passion, we're set to elevate the Dreamlike State brand to new heights in the content creation industry.

Join us as we transform from the industry's best-kept secret into its most talked-about success story. We're not just creating content-we're shaping the future of technology-driven content.

Job Summary:

As Dreamlike State's first Commercial Client Director (CCD), you will be crucial to our future success. This pivotal leadership role demands a visionary who can elevate our brand, inspire our team, and drive business growth. Working in synergy with the Head of Moving Image and Head of Post-production, you will complete our leadership team, leveraging your industry expertise to forge new client relationships, optimise our operations, and facilitate cross-selling opportunities across the Human Network brands.

Key Accountabilities

Strategic Leadership

• Spearhead the growth of existing client accounts while cultivating new high-value partnerships
• Collaborate with business development and marketing teams to craft and implement an evolving sales and marketing plan
• Lead pitch development and presentation to prospective clients, showcasing our unique value proposition to ensure we WIN!

Client Relations and Project Management

• Serve as the primary relationship holder for new and growth clients throughout the entire client journey
• Oversee project financials, ensuring optimal budget management and profitability
• Take ownership of work delivery, guaranteeing client satisfaction and project success

Team Development and Innovation

• Inspire and guide our teams to deliver cutting-edge, industry-leading projects and pitches
• Foster a culture of innovation and excellence within the organisation
• Recruit and mentor new team members as the company expands
• Industry Engagement and Brand Representation
• Actively participate in the industry community, serving as a brand ambassador both internally and externally
• Embody and promote our company's values and behaviours

Business Growth and Reporting

• Collaborate with the leadership team to meet and exceed growth targets
• Provide regular, insightful reports to the group leadership team on business performance and client satisfaction
• All other duties appropriate to the role

Skills & Experience

• Depth of experience as a Senior Account Director or equivalent Commercial Client leadership role
• Proven track record in delivering video and content projects across diverse media platforms
• Demonstrated success in driving business growth and managing high-value client relationships
• Exceptional communication and presentation skills, with the ability to build rapport at all levels
• Strong commercial acumen and strategic thinking capabilities
• Results-driven mindset with a focus on meeting and exceeding KPIs
• Authentic leadership style that inspires and motivates teams
• Excellent organisational and project management skills
• Ability to think creatively and develop innovative solutions to complex challenges
• Adaptable and resilient in a fast-paced, evolving industry landscape
• Passionate about client experience and service excellence
• Proactive problem-solver with a growth mindset
• Collaborative team player with strong interpersonal skills
• Dedicated to continuous learning and professional development

Diversity

We're an inclusive agency, invested in our people and connected to challenges we face in society across diversity, inclusion, mental health, wellbeing and sustainability. Our teams Collective, Culture Club and Planet Smyle work together to drive improvements across all these areas within the agency.

Ask us about our agile working initiative, FLEX!