Client Director Innovation

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Job Description

Role overview

You will be joining our diverse team of dedicated and passionate quantitative researchers focused on innovation testing, pack & product testing, product optimisation and forecasting throughout the new product development process.

Leading one of our largest and highest profile accounts you will be instrumental in building partnerships, supporting our expert team and delivering strategic business insights.

At Ipsos, we blend the entrepreneurial spirit and creativity of a boutique agency with the resources and diversity of a global powerhouse. Our unique culture is fuelled by bright, enthusiastic people from diverse backgrounds, providing a rich environment for learning and growth.

What will I be doing?

Areas of Responsibility

Client-Centric Leadership:

• Develop and enhance relationships with a global manufacturer known for its diverse brand and product portfolio, including devices and consumables.
• Lead the account becoming a trusted partner who understands and anticipates our clients' needs, delighting them with strategic insights, technical excellence, and impactful delivery.
• Cultivate and expand relationships with key stakeholders across Marketing, Product Development, Sales, Insights, and beyond gaining a profound understanding of their business dynamics.

Commercial Impact:

• Drive revenue growth and profitability through strategic business development, innovative solutions and enhanced efficiency.
• Partner with the global and local client leadership team alongside other Ipsos specialist teams to holistically bring the very best of Ipsos to the client's organisation.
• Spearhead our industry leading methodologies to ensure commercial success.

Inspirational Management:

• Lead and motivate a dynamic team, fostering a culture of excellence and collaboration.
• Act as a positive role model, guiding colleagues and ensuring they are equipped to deliver to the highest standards with courage and decisiveness.
• Proactively pursue professional growth, setting and achieving ambitious goals.

Thought Leadership:

• Establish yourself as a sector expert, leading initiatives that elevate Ipsos' external profile.
• Share your knowledge and expertise across the organisation, contributing to a culture of intellectual curiosity and continuous improvement.

Research Excellence:

• Oversee the design and execution of complex research projects, ensuring high-quality delivery of strategic recommendations.
• Maintain ultimate accountability for project efficiency, profitability and data security whilst delivering exceptional quality for our clients.
• Work with Ipsos' global experts to ensure our innovation techniques continually evolve to exceed client needs and expectations.

Ipsos UK offers a hybrid working environment, 3 days in the office and working the rest from home.

What do I need to bring with me?

• Proven track record of exceptional leadership and team development in a research agency environment
• Strong client relationship and business development skills, adept at high-level client engagement and insight delivery
• Commercial acumen and management skills, demonstrating exemplary integrity and setting the highest bar as a leader in innovation research
• Exceptional problem-solving capabilities driving your team to deliver exceptional quality in every project
• Recognised thought leader with a strategic mindset and a passion for innovation

This role is an opportunity to shape the future of innovation research within a globally recognised firm. If you are a senior client director looking to make a significant impact and drive forward-thinking research strategies, at an global agency with a complete understanding of society, markets and peoplewe invite you to apply.

What is in it for me?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking here.

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

About Us

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!

About the Team

The Innovation Service Line guides clients throughout the innovation journey as they develop and launch new or improved products and services spanning a range of verticals. We help our clients develop the initial idea for a product/service, ensure the fully-articulated description of the product/service resonates with consumers, confirm that prototypes of the product/service properly deliver on consumer expectations, and finetune the full mix prior to launch. This is accomplished using best-in-class services, including idea screening, concept testing, product testing, price and line optimization, package testing and volumetric forecasting.