Account Manager

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About The Role

allpay Limited is a leading UK Fintech company, dedicated to delivering exceptional products and services to our clients. Due to continued growth, we are seeking highly skilled and motivated Account Manager to join our Client Development team on fixed term basis with the view to go permanent.

Within this role you will/be:

• Responsible for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support.
• Identify and capitalize on opportunities for business expansion within existing client accounts.
• Collaborate with the marketing team to craft engaging campaigns that foster customer engagement and retention.
• Analyse customer data to uncover valuable insights driving informed business decisions.
• Provide regular updates on customer activity, trends, and feedback to senior management.
• Liaise with cross-functional teams to ensure alignment with customer needs and service delivery.
• Manage client expectations and uphold company commitments to ensure client satisfaction.

About You

To be successful in this role you will need to:

• Demonstrate a proven track record in client development and account management, fostering growth.
• Show initiative as a self-starter, taking ownership to deliver results.
• Combine strong interpersonal and communication skills with demonstrating integrity in all interactions to effectively engage and collaborate.
• Apply excellent analytical skills to navigate challenges and inform decisions.
• Be agile enough to manage multiple projects in a fast-paced environment.
• Have excellent attention to detail and accuracy.
• Be curious and stay updated on industry trends to identify opportunities.
• Experience with CRM systems and customer analytics tools

About Us

People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover and an onsite gym. This is coupled with our excellent Learning and Development offering.

We work with some great recruitment agencies. We don't choose to partner with everyone. Explicit consent or confirmation must be received from our HR department before we accept CV's. Contractual terms and specific campaigns must have been signed and agreed before you are considered a partner. We never accept unsolicited CV's, EVER! Even from our trusted partners. We consider it "spoiling," which does not endear you to us. By sending us unsolicited CV's we deem these a free gift. If we choose to engage these candidates directly we will not pay you any fees. You will be deemed to have accepted this zero fee by providing unsolicited or spoiled candidates.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.