Client Delivery Lead

About Us

Job title: Client Delivery Lead

Career level: 3

Contract: 12 months FTC

Location: Edinburgh / Manchester (2 days onsite)

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

The Client Delivery Lead is responsible for the day-to-day delivery of assigned NatWest projects to ensure smooth delivery and execution that helps build trusted partnerships. Working closely with the Client Relationship Manager and Client Partner, they manage and coordinate employer branding and recruitment marketing solutions through the project lifecycle, ensuring successful delivery against project scope, budget, and the creative brief. They effectively execute strategies, problem-solve, and develop solid business relationships. They have a keen eye for details and quality control, whilst
following outlined processes and procedures to deliver excellent customer service.

Reports to Client Relationship Manager (Career Level 4) or Client Partner (Career Level 5).

Key Accountabilities

Client Service & Delivery

• Provide support to both AMS and NatWest Group. For AMS: provide briefs to social hubs and production hubs as directed by Media and Social Strategy Manager to support Always On for Lateral Hires and Early Talent..
• Work with the CRMS to provide support on any Complexity 1 and 2 projects. For
• Support the NatWest Group Content and Ambassador team on the collection, creation and management of ambassador content, i.e.: collecting the content needed from ambassadors, managing them to create it in a timely manner, using Seenit to process content and arrange management of where content is stored and used to support the Always On and Early Talent Strategy. They will manage this within their respective regions and be 100% embedded resource for the team.
• Forms excellent partnerships with clients and the wider team and proactively manages communication throughout the project lifecycle.
• Assists with preparing research and background information for the team, for briefs / pitches / presentations as appropriate.
• Organizes project briefings and manages status updates to keep all relevant parties informed of actions, milestones, risks, issues, and mitigations.
• Develops and maintains an agreed project plan and detailed stage plans. Plans project activities within overall budget and timeline, managing scope and client expectations throughout the projects.
• Coordinates creative delivery to ensure projects are within scope, on time and on budget.
• Monitors hours and scope usage to ensures solutions are delivered within agreed scope, budget, and timelines, raising to the Client Relationship Manager when issues arise.
• Leads or contributes to lessons learned exercises, documenting, and sharing output for ongoing team development and knowledge sharing.

Operations, Commercial and Practice Management

• Follows process and protocols for client service and project delivery while looking for opportunities to improve efficiency
• Monitor creative and production version control for correct job reconciliation to manage margins
• Support Client Relationship Manager in ensuring the financial health of projects, including monitoring and maintaining financial data, updating trackers weekly where relevant and working with finance to ensure timely and accurate invoicing.
• Responsible for the quality of output across all client delivery
• Understanding of AMS systems - Monday.com, D365, and NFI etc. and maintaining knowledge of these on an ongoing basis
• Takes personal responsibility for own Training and development through AMS and/or online independent courses and resources
• Effectively brief external suppliers and follow all relevant process

Team Leadership

• Takes on mentoring/coaching responsibilities for Specialist and Coordinator level roles

Skills & Experience

Critical Knowledge, Skills and Experience

• Relevant previous experience within a similar employer brand/ talent, communications, advertising or brand agency environment
• Experience of developing project plans for a wide range of employer brand and creative projects
• Experience of delivering employer brand or creative projects on time and to budget
• Understands creative process and experience working with creative teams
• Experience with end-to-end project lifecycle management and has managed a wide variety of branding projects
• An effective communicator
• Attention to detail with strong desire for accuracy and quality
• Outstanding organisational skills and the ability to manage multiple projects simultaneously
• Demonstrate a strong understanding of employer branding best practices, case studies and the latest innovations in the industry
• Proof reading skills
• Client-service mindset

Desired Knowledge, Skills and Experience

• Experience of working with remote teams
• Project Management Software (Monday.com or similar)
• Extensive knowledge of Microsoft Office

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.