Client Account Services - Onboarding Project Manager Senior Associate

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Job Description

Explore our new opportunity in Client Account Services Team!

As a Client Account Services - Onboarding Project Manager Senior Associate in Client Account Services (CAS) you will be responsible for the team's governance, oversight and reporting across four functional verticals to ensure consistency and timely program delivery in support of the largest outsourced Investment Middle Office Services (IMOS) onboarding in the market.

The CAS IMOS team manages our global and regional clients on the IMOS platform, coordinating end-to-end client account onboarding and maintenance whilst also driving technology and industry solutions as a response to changing business landscape and client needs. The team manages external client relationships as well as partnering with internal stakeholders within the business - product development, operations, and technology streams - to execute client business requirements.

Job responsibilities

• Owns and is responsible for internal milestone plan, risk log and governance reporting
• Consolidates and delivers team reporting to internal and external stakeholders
• Manages senior internal and external stakeholders
• Identifies and implements continuous improvement opportunities
• Takes an active role in shaping and implementing future target operating model
• Coordinates with clients to assess new requests, manage future pipeline and address queries to enable successful account setup and onboarding
• Is a key liaison between functional teams (Client Services, Operations, Technology, Change Management)
• Establishes thorough understanding of the IMOS end-to-end process and is able to clearly communicate

Required qualifications, capabilities and skills

• Demonstrated experience in structuring and managing projects, strong written and oral communication skills.
• Ability to build strong, cohesive partnerships with the Client, product development, operations, technology & other key stakeholders.
• Ability to prioritize and execute against multiple deliverables, changing workflows with appropriate levels of escalation.
• Ability to work independently and as part of team to identify and logically analyse complex challenges to deliver organizational goals while also working effectively in a matrix organization.
• Detail orientated and able to challenge and improve current operating practices.
• Strong Microsoft Office skills with experience in creating and delivering presentations to senior stakeholders

Preferred qualifications, capabilities and skills

• Experience in or knowledge of Middle Office functions
• Background of business improvement and optimisation of operating practices
• Agile/PRINCE2/Lean Six Sigma or other relevant Project or Change Management qualification or experience

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.