Client Account Manager

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The Role

Client Account Manager - Up to £50K

Midlands/Northampton - Home based/remote with travel to sites.

APCOA

Are you a proactive, driven Account Manager with a passion for delivering exceptional client experiences and innovative solutions?

We're looking for a Client Account Manager to lead our retail & educational parking operations to enhance customer parking journeys and maximise revenue opportunities. This is an ideal role for a skilled Account Manager ready to bring creativity, leadership, and strategic insight to a dynamic and client-centric environment.

Key Responsibilities:

• Build and maintain strong relationships with our client portfolio aligning their vision and aspirations to deliver tailored parking solutions that enhance the customer experience.
• Proactively identify, evaluate, and implement new opportunities to support and improve the customer parking journey across both sectors, including cutting edge parking systems to meet evolving customer needs.
• Source, negotiate and manage all third-party concession agreements to expand our parking offerings, add value and increase revenue potential.
• Establish and nurture partnerships with third-party suppliers to enhance operational capabilities and support the smooth running of parking services.
• Resolve all operational and commercial problems within the scope of the contract and prepare responses within established timeframes to service complaints and contractual issues raised.
  Generate client reports that provide actionable insights, helping clients understand metrics and key areas for improvement.
• Develop, present, and manage contract budgets. Collaborate with stakeholders to create innovative proposals, demonstrating value and aligning with our clients' objectives.
• Collaborate with IT to maintain a reliable registration platform, promptly reporting issues to ensure smooth operations.

What we're looking for:

2+ years Account Management, ideally within a parking or customer focused, SLA/KPI driven environment.

Proven track record in leading teams, inspiring performance and driving continuous improvement in a client service setting.

A self starter with a knack for developing creative solutions and proactively seeking new ways to exceed client expectations.

Ability to use data to inform strategy, generate insights and deliver compelling client reports and proposals.

Skilled in negotiation and managing third party agreements to align with both client and business objectives.

Package and Benefits: This role offers a competitive package that rewards performance and encourages growth, supporting you in making a meaningful impact on our client's success.

Competitive salary and Bonus : Car allowance: £46,000 pa plus Discretionary Bonus
Car Allowance: £4000 per annum
Comprehensive benefits: Including pension scheme & healthcare and employee discount scheme

Professional development : Opportunities for training and career advancement

Flexible working: Options to support work-life balance

Generous holiday allowance: 25 days holiday

Why join Us: This role offers a rare opportunity to shape the future of Parking and make a measurable impact on client satisfaction and business growth. You'll work in a collaborative environment where innovation is encouraged, and client success is paramount.

If you're ready to take your career to the next level and lead impactful, client centred projects, we'd love to hear from you, so APPLY today to be part of a forward-thinking team committed to delivering exceptional client and customer parking experiences!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.

What you'll do

Not Specified

What we'll offer you

Not Specified