Client Account Director - Maternity Cover

Job Description:

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Carat - an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

Purpose of the Role

The Client Account Director (FTC) at Carat will lead the day‑to‑day management of the Kraft Heinz Mayo & Soups brands. This role drives strategic direction, fosters creativity, and ensures strong ROI across all campaigns.

As the primary liaison between Carat and Kraft Heinz, the CAD oversees the development and delivery of tailored media strategies, elevating best practices and ensuring high‑quality work. They will build strong client relationships, guide a skilled team, and translate market insight and industry expertise into effective, innovative media plans that support both client and agency growth.

The Client Account Director reports to the Client Director and works closely with them across all initiatives. Given the people‑focused culture of the Heinz business, establishing strong, collaborative client relationships is essential to success in this role.

Key Responsibilities

• Client Relationship Management: Act as primary contact for Mayo & Soups, building strong stakeholder relationships and aligning media strategies to client goals.
• Strategic Planning: Lead development of innovative, insight‑driven media plans across AV, Social, Digital, and OOH, collaborating with internal teams and external partners.
• Campaign Execution: Oversee end‑to‑end campaign delivery-optimisation, performance analysis, and KPI management-ensuring activity is on time, on budget, and ROI‑focused.
• Performance Optimisation: Use market insights, data analysis, and CMM tools to refine media plans and drive continuous growth for the Heinz business.
• Team Leadership: Manage and mentor account managers and executives, fostering a high‑performance culture, clear development plans, and adoption of best‑practice planning frameworks.
• Financial Management: Oversee budget allocation, forecasting, billing, and overall financial performance to ensure efficiency and account profitability.

Person Specification

• Client‑Centric Mindset: Approachable, detail‑oriented, highly organised, and naturally curious, with a strong focus on understanding and supporting client needs.
• Industry Expertise: 5+ years' experience in media planning or account management with solid knowledge of AV, Social, Digital, and OOH landscapes.
• Campaign Excellence: Proven ability to deliver successful, insight‑driven campaigns that support growth and meet business objectives.
• Relationship Building: Strong written and verbal communication skills, able to present persuasively and build rapport across client and internal teams.
• Leadership & Development: Experienced in coaching and developing talent, fostering high performance and effective team collaboration.
• Analytical Thinking: Data‑driven decision‑maker confident in interpreting insights, rationalising planning choices, and applying sound planning principles.

What we offer

• This is a 12 month Fixed Term Maternity Cover
• The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Tuesday and Thursday.
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid

#LI-CARAT

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Fixed Term Contract (Fixed Term)