Client Account Director

Job Title:
Client Account Director

Job Description:

Introduction

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce, and experience, underpinned by modern creativity.

Carat is an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

We're currently hiring a Client Account director to be based out of London office.

Purpose of the Role

The purpose of this role is to drive business growth by unlocking the client's business opportunity and Dentsu capability, to deliver outstanding client service, innovative and ambitious client solutions which have business value to clients at the heart.

The successful candidate will have the opportunity to work on Carat's key film studio client Lionsgate.

Lionsgate is a mini-major film studio and distributor working within the fun and glitz of the entertainments industry. After a few covid impacted years Lionsgate have come back with a bang, last year releasing some fan favourite titles such as John Wick 4, SawX and The Hunger Games. They are a fast-paced client with a busy slate of releases lined up across 2024, so we are keen to bring in a strong planner who can work efficiently and juggle multiple campaigns.

Key Responsibilities

• Delivers innovative and ambitious, strategic, and commercial solutions that balance client and agency values working closely with colleagues and clients
• Owns relationships with mid-level clients on a day-to-day basis
• Builds strong client relationships as a trusted advisor with senior client and industry stakeholders
• Deepens the relationship to ensure retention and growth
• Manages team to ensure they also build strong relationships with their counterparts to deliver outstanding client service
• Immerses self and team in clients' business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client's products inside out and applies this knowledge to deliver innovative, ambitious client plans and service.
• Creates the conditions for great work and champion's great work.
• Works seamlessly with other OPCOS and broader agency teams to ensure best in class delivery.
• Uses account plans to stimulate and track future work; manages resources effectively.
• Understands client commercial framework and works with senior account leadership to ensure business is run profitably.
• Improves client satisfaction to expand existing revenue streams and build new ones.
• Manages systems for forecasting accurate spend and track progress.
• Translates agency strategy into innovative, execution-able business plans for own client that deliver business value.
• Identifies business development opportunities (current and new clients) - use knowledge of Dentsu products and services to influence and contribute to innovative, ambitious and value drive solutions.

Essential skills

We are looking for an enthusiastic candidate with a strong in interest in strategy and audiences and who is motivated at the idea of working with fresh film genres on a brief-by-brief basis. The role offers great opportunity for integrated client servicing and innovative, creative planning with support from the Client Director. We are looking for someone who enjoys a fast-paced working environment with strong attention to detail and is experienced in multitasking.

• Good all-round client knowledge
• Good overall knowledge of Dentsu products and services
• Commercial Acumen
• Strong planning experience across POEM
• Excellent communicator: verbal, written, presentation, listening skills with internal and external stakeholders both senior and junior.
• High level of attention to detail with all output

What we offer

This is a permanent role. The team is based in our London office and operates on a hybrid working basis, you will be in the office 2-3 days per week. As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs which includes:

• Competitive Salary
• Company-provided Medical Healthcare
• Generous Pension provisions
• Health and Wellness benefits
• Volunteering days
• Life Assurance
• Working in diverse teams where you can make a real impact.
• Exciting and rewarding environment.
• Varied work across industries

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.

Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.

Location:
London

Brand:
Carat

Time Type:
Full time

Contract Type:
Permanent]]>