Claims Manager

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Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

Lime is hiring a Claims Manager to join our Trust and Safety team! In this role, you will report to the Head of Trust and Safety. You will have expertise in analyzing BI/PD claims, running a team of claims specialists globally, and utilizing data-driven analytics to drive optimization and scalability. As the CM, you will thrive in a fast-paced environment, have experience running a global team, and can build innovative solutions to scale and optimize the overall claims process. The ideal candidate will have experience working in an evolving startup environment. You will be an in-the-moment problem solver who can think about short-term and long-term plans. You're energized about building, scaling, and being part of a forward-thinking organization.

What you'll do:

• Manage a team of Claims Specialists, including implementation of KPIs & individual development, and determine operational strategies.
• Determine authorization on settlement requests, set reserves, & approve reserve changes
• Oversee global claims portfolio (including claims handled in-house, or forwarded to a TPA or an insurer for handling).
• Develop, analyze, and distribute monthly and quarterly reports related to reserves, payments, claims activity, and productivity
• Present trends & global claims risk profile to the executive leadership team
• Cross-functional collaboration with Trust & Safety, Insurance, Customer Experience, Legal and Analytics Lime teams, as well as Insurers, TPAs, and outside counsel as required
• Audit TPAs' claim files and service invoices to ensure compliance with Service Level Agreements and accomplishment of key performance metrics
• Ensure insurers are adhering to Claims SLAs and monitor insurance claim denials (requiring a strong understanding of Lime's insurance policies)

About you:

• 5+ years of property & casualty claims handling experience (focused on EMEA and US liability claims)
• Deep knowledge of property damage, physical injuries, medical terminology, medical treatment protocols, and wage loss claims process
• Proven experience working with third-party administrators, and internal and external legal teams in a high-volume claims environment
• Deep technical claim knowledge, including experience with RMS Capable of working across several time zones
• Preferred Experience
• Professional Certified Claims Professional (CCP)
• Familiarity with the legal and regulatory landscape affecting micromobility, including insurance laws, personal injury claims, and data privacy regulations relevant to customer and third-party claims.
• 3+ years in a management role

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Why Lime?

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

Competitive salaries, performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and globally diverse team - which includes individuals with different backgrounds, abilities, identities and experiences.