Claims Integrity Manager

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Starting Date: 1st December 2025

Contract type: Full-time and open-ended

Salary: £60,644 commensurate with relevant experience and skills

Location: London

Application closing date: 2nd September 2025

About the Job

Are you purpose-led and ready to embark on a journey to help drive demand for cotton that is produced in a way that protects and restores the environment, and improves the livelihoods of cotton-farming communities? Join us at Better Cotton as Claims Integrity Manager for the world's largest cotton sustainability initiative - we support the implementation of more sustainable farming practices and farm livelihoods through our voluntary standard for nearly 3 million farmers in the Better Cotton network in 23 countries around the world.

The Challenge

Looking ahead to 2030, we have ambitious 2020 targets which seek to reduce GHG emissions from cotton production, decrease synthetic pesticide use, improve soil health across our network, improve farm income and support women's empowerment among farmers and farm workers.

To do so, we also need to drive demand for our cotton produced by farmers that adhere to our farm-level standard, the Principles & Criteria. An integral component of the Better Cotton Standard System, our Claims Framework and accompanying guidance is the tool that members, certified organisations and relevant stakeholders use to communicate and report on their involvement with the Better Cotton Standard System.

As the Claims Integrity Manager, you will join our Claims team, which is part of the broader Standards System Integrity function. You will be responsible for implementing and managing a robust approach to Claims Management and Integrity for the overall Standard System, with a direct reporting line to the Claims team lead.

Your role and responsibilities

In this role, you will be responsible for aligning with the ISEAL Code of Practice, relevant ISO standards, and applicable regulatory requirements to further develop and manage Better Cotton's Claims Management System and Claims Monitoring & Enforcement Strategy. This includes work with members, certified organisations, and third parties.

Claims Monitoring & Enforcement

• Refine and implement the Claims Monitoring Framework for B2B and B2C claims and labels.
• Oversee claims monitoring through Certification Bodies and integrate tools for misuse detection.
• Conduct risk analysis and advise management on mitigation strategies.
• Enforce compliance, including managing misuse cases, sanctions, and change notifications.
• Develop mechanisms for handling claims-related complaints and queries.
• Benchmark and ensure alignment with regulatory requirements.

Claims Management System

• Manage a small team reviewing and approving claims and licensing product labels/logos.
• Evolve systems to capture feedback and improve data collection for reporting, risk, and KPIs.
• Collaborate with internal and external stakeholders to improve platform data integration.

Stakeholder Management

• Maintain relationships with Certification Bodies, retailers, brands, and regulatory bodies.
• Handle safeguarding complaints and regulatory information requests.
• Engage with standard setters, NGOs, and industry groups to ensure alignment and credibility.

Line Management

• Line manage 2 direct reports and support other tasks as agreed with your line manager.

We are looking for someone who has

the following skills, knowledge, and experience:

Essential:

• Experience with certification schemes, Certification Bodies, compliance, claims monitoring and integrity and establishing effective guidance, requirements and monitoring controls. Preferably in the textile industry.

• Foundational understanding of sustainability claims, policy and regulatory requirements for the same and an understanding of legal, regulatory ex Green Guides requirements and market needs for certification schemes and related claims.

• Proven understanding and/or experience with managing large projects and workstreams.

• Effective communication skills and strong multi-stakeholder management and coordination skills: Ability to facilitate alignment and consensus among diverse opinions and stakeholders.

• Strong project management skills: Capable of coordinating complex projects and managing deadlines and competing priorities effectively.

• Analytical skills combined with holistic thinking: Ability to design pragmatic solutions while considering the big picture.

• Excellent verbal and written communication abilities: Proficient in both internal and external messaging in English, capable of drafting documents and communication pieces targeted at different audiences.

• Experience working in multicultural and international settings.

• Proficiency in Microsoft Office Suite.

• Proficiency with CRM, particularly in Salesforce.

Desirable:

• Understanding of organisational communications and branding.

• Knowledge of and experience with sustainability challenges and opportunities in the cotton supply chain or any other agricultural commodity: From farm to consumer.

• Higher university degree in a relevant field.

• Experience and/or interest in standard setting and revision procedures: Including ISEAL processes and requirements.

What we offer

- Competitive salary

- Hybrid working - One day/week in the office in Canary Wharf

- The opportunity to work from anywhere in the world for up to one month per year

- Flexible working, with core hours from 10 am to 4 pm local time

- Continuous learning and development

- Pension scheme

- 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 days off over Christmas

- Enhanced parental benefits

- A warm, positive working environment where everyone is valued

- The opportunity to make your mark and make a difference.

Working arrangements

The position is full-time (40 hours per week) and will be based either in London. Better Cotton offers flexible working, with core hours being 10 am - 4 pm. The position will require limited travel up to a maximum of 5% per annum.

Apply now

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 02.09.2025 via this link.

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton. We want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

Our hiring process

Initial Screening:

Applicant screening is a crucial step in our recruitment process. This stage may involve a brief phone interview or video call to evaluate your suitability for the position. During this screening, we review resumes and cover letters, and may conduct initial background checks to narrow down the pool of applicant. Internal candidates are encouraged to inform their line manager about their application to promote transparency and help facilitate a smooth transition if selected.

Interviews:

If you successfully pass the initial screening, you will be invited for interviews. The interview process at Better Cotton may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management. As an internal candidate, you may have discussions regarding your current responsibilities and how they will transition to the new position.

Assessment and Testing:

Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position. Internal candidates may have the option to demonstrate their existing skills through current job performance or past project outcomes.

Reference Checks:

Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history. Internal candidates may be asked for references from current or previous supervisors within Better Cotton to provide insights into their performance and capabilities.

Offer stage:

After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details. For internal candidates, the offer process may include a discussion about how your transition to the new role will be managed and any support needed for a smooth handover.

About Better Cotton

Better Cotton is a global not-for-profit organisation supporting the production of more equitable and sustainable cotton at farm level. We exist to catalyse the cotton farming community with partners, governments and others to continuously drive positive impact by setting standards and facilitating the supply and demand of more sustainable cotton from farm to brand. In just 15 years we have aligned more than a fifth of the world's cotton with our standard and helped farmers and farming communities thrive. Join us in building a better, more sustainable future for cotton worldwide.

About our Values

The post holder will be expected to operate in line with our workplace values which are:

• Trustworthy (including honest, transparent, credible)
• As having Integrity (including responsible, authentic)
• Positive (including problem-solving, pragmatic)
• Engaging (including adaptable, inclusive, holistic)
• Daring (including courageous, innovative, game-changing)

Being you @ Better Cotton

Better Cotton is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.

We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.