Claims Fraud Senior Intelligence Analyst

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Claims Fraud Senior Intelligence Analyst

• Lead the future of fraud intelligence - Shape strategy, guide threat assessments, and work on emerging risks like AI-generated document fraud.
• One of two key senior roles in the team - A rare opportunity to drive insight, influence change, and build capability across NFU Mutual's counter fraud operation.
• Hybrid working - With up to 80% of your time from home and the rest from our office in either Stratford upon Avon or Bristol.

About the role

As fraud tactics continue to evolve, so must our response, and that's where our Head Office Counter Fraud team comes in. We're now looking for two Senior Intelligence Analysts to help shape and deliver our intelligence strategy, working across all lines of business to proactively identify threats, influence decision-making, and support our broader fraud prevention goals.

This is a unique and exciting opportunity to join a small but expert team at the heart of our counter fraud operations. One of only two Senior Intelligence Analysts, you'll play a leading role in setting the direction of our strategic threat assessments, guiding research priorities, and developing forward-looking fraud intelligence products. From analysing document fraud trends to monitoring AI-generated evidence and suspicious customer behaviour, you'll be at the forefront of the fight against evolving fraud threats.

As well as your analytical expertise, you'll bring a strong understanding of governance and compliance, ensuring intelligence activity is handled ethically, proportionately and in line with regulation. You'll act as a technical lead for the wider Intelligence team, building capability in others and helping to embed best practice in how we gather, assess, and apply intelligence across the business.

You'll also work closely with industry bodies such as the IFB, helping to shape our understanding of linked and organised fraud activity while representing NFU Mutual within the wider fraud intelligence community.

Whether you're enabling others, leading on complex assessments, or influencing change through insight, this is a high-impact role that offers the chance to shape how intelligence underpins our counter fraud strategy, both now and in the future.

About you

You'll bring a strong background in fraud intelligence - ideally within insurance or financial services, though we're also open to those with relevant experience from other industries such as law enforcement or legal investigation. Technically capable and naturally curious, you're someone who enjoys digging into data, spotting patterns, and turning complex information into clear, compelling insights. You know that good intelligence is only as powerful as the story it tells and you're confident sharing those insights with others, guiding decisions, and influencing action.

You'll also be a great collaborator, comfortable coaching others, building capability in your team, and constantly looking for innovative ways to stay ahead of emerging fraud risks.

We're looking for someone with:

• Strong fraud intelligence experience - ideally gained in insurance, financial services, or a criminal investigation setting, with a clear understanding of the fraud landscape and how intelligence drives prevention.
• Technical data skills - confident working with tools like SQL and Power BI, with strong data literacy and the ability to explore, question, and make sense of complex data sets.
• Analytical thinking and attention to detail - naturally inquisitive and thorough in your approach, spotting patterns others might miss and asking the right questions to get to the root of a problem.
• Insight-driven with strong storytelling skills - able to turn intelligence into action by creating clear, engaging narratives that inform and influence decision-making.
• Collaboration and influence - skilled at building trusted relationships across teams and with external partners, and able to influence thinking around fraud strategy and response.
• Coaching and innovation - passionate about sharing knowledge and helping others grow, while bringing fresh ideas and continuous improvement to how we work.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £65,000 depending on experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.