Claims Credit Control Manager

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Claims Credit Control Manager

Department: Claims

Employment Type: Permanent - Full Time

Location: UK (London)

Description

Claims Credit Control Manager

London (Hybrid, two days in office) or US Remote

Permanent

We are a fast-growing global reinsurance speciality company servicing the insurance markets of Lloyd's, Europe and North America.

Are you a results-driven professional with a strong background in credit control and claims management?

We are seeking a skilled Claims Credit Control Manager to join our dynamic team across the US and Europe. In this role, you'll be at the forefront of managing outstanding claims payments, reducing bad debt, and ensuring a smooth credit control process. You'll play a key part in our finance team while maintaining excellent client relationships and driving continuous process improvement.

Responsibilities

• Lead the Credit Control Function: Manage and oversee the claims credit control process, ensuring all debts are followed up and paid on time.
• Debt Collection & Resolution: Take proactive steps to chase overdue payments and resolve client payment queries in a professional and efficient manner.
• Reporting & Analysis: Generate reports on outstanding debts, aged debtors, and recovery performance, providing valuable insights to management.
• Client Relationship Management: Build strong relationships with clients, resolve payment disputes, and negotiate payment arrangements when necessary.
• Process Improvement: Continuously review and improve credit control procedures to streamline workflows and enhance debt recovery.
• Risk Management: Conduct regular credit checks, monitor exposure to bad debt, and manage credit risks effectively.

Candidate requirements

• Experience: Proven experience in credit control or debt management, ideally in the insurance, claims, or financial services sector.
• Education: A degree in Finance, Accounting, Business, or a related field. Professional qualifications (e.g., ACCA, CIMA) are a plus.
• Skills: Strong Excel and accounting software skills (e.g., SAP, Oracle), and familiarity with claims management systems.
• Communication: Excellent written and verbal communication skills with a strong ability to negotiate and resolve issues effectively.
• Organization: Ability to handle multiple tasks, prioritize efficiently, and work under pressure.
• Leadership: Experience in managing teams is beneficial, with a focus on development and performance.

Benefits

Compre is a global speciality reinsurance company that offers capital and liability solutions to its clients, providing them with the certainty they need on their portfolios. We are known for being trusted partners to the market and for having a team of experts who collaborate and maintain discipline in underwriting, ensuring a differentiated client experience.

As an ambitious business, we are focused on building depth, breadth, and diversity in the talent across our business to be future-ready. Our clients' needs evolve as the market changes, which is why we continuously invest in areas such as data and technology. This way, we can serve current and future clients' needs with scalable and new technology, delivered by our growing agile Data and Technology team.

• Our values are what make us stand out. We value each other, empower and hold ourselves accountable, are authentic, collaborative and inclusive, and continuously strive for progress and innovation.

Why join us?

At Compre, we offer a range of benefits and team engagement events and provide a supportive environment for learning and growth. We are intent upon building a great business, and over the last few years, we have expanded our markets across Europe, Lloyd's, and North America. Our team is based in Bermuda, Finland, Germany, Malta, UK and the US.

To keep our globally dispersed team connected, we have various employee resource groups, including Wellbeing, DEI, COMMS and Engagement.

We invest in our people and offer learning and development opportunities for leaders and employees to build confidence and grow their skill sets. We value teamwork, authenticity, and innovation, and provide a space for these behaviours to bloom at Compre.

Make an impact in a collaborative environment with some of the best talent in the industry, while enjoying:
• competitive salary & annual bonus
• a health & wellbeing subsidy (GBP 20 per month) (from Day 1)
• a generous pension (eligible after probationary period)
• private healthcare from BUPA and a Healthcare Cash Plan from Medicash (from Day 1)
• life assurance (from Day 1)
• income protection (from Day 1)
• 25 days annual leave (from Day 1)
• cycle to work scheme (from Day 1)
• season ticket loan (interest free) (eligible after probationary period)
• electric vehicle scheme (eligible after probationary period)
• EAP (Employee Assistance Programme) (from Day 1)
• learning/study support and reimbursement for professional memberships
• hybrid working
• employee socials and recognition programme