Claim Referral Agent

Claims Referral Agent

Contract: Permanent, Full time

Location: Hybrid (working in the Bedworth office and from home) or Remote.

Are you someone who is focused on delivering great service to customers, making sure they receive the best journey possible whilst also maintaining policies and procedures?

If so, we could have the perfect opportunity for you here at D&G. We are now offering the position of Claims Referral Agents within our essential, Service function.

The Claim Referral Agent role will be responsible for contacting customers who have had their claim referred, managing the customer claim to the next step of the process or outcome.

About You

To be successful in this role, you will have:

• Ideally, previous experience within the claims booking process or have knowledge of insurance claims and processes.
• Experience using the Microsoft Office suite is essential.
• Additional systems knowledge using AS400, Genio & Orbit would be ideal.

The Role

• Responsible for the delivery of a customer focussed referral journey.
• Proactively engage with customers to provide support, advice and interventions to ensure referred customer claims are resolved promptly.
• Deliver high standards in accordance with D&G policies, procedures, and service standards.
• Develop a good working relationship resulting in improved performance against KPIs.
• Monitor referred claims to ensure service levels and KPI performance are achieved, with high levels of customer satisfaction attained.
• Ensure Policies & Services reflect best practice & customer needs.

Working for us, works for you

• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
• Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

The culture at Domestic at General is creative, fast-moving and exciting as we're going through a period of transformational change where customers are at the heart of everything we do... do not miss out on an opportunity to be part of both our culture and growth, apply now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.