Checkout Services Manager
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Job ID: 260635
Date posted: 03/10/2024
We are looking to welcome a dynamic Store Checkout Services Manager to our Customer Service Team. This is a leadership position, managing a team of co-workers and team leaders to to enable an easy buying experience for all customers at each customer touch point and throughout the complete payment process.
WHAT WE OFFER
• Full Time: 39 hours 5 days a week & alternate weekends.
This role offers a salary starting from £28,021 per annum, final salary offer will be made based on skills and experience.
WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
WHAT YOU WILL BE DOING DAY TO DAY
• Contribute to the creation and operational implementation of the local customer relations' action plan.
• Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
• Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
• Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
• Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
• Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
• Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
• Maintain relations with external and internal partners, e.g. cash in transit company.
• Ensure operational excellence in daily operations in order to enhance the easy buying experience.
• Support proactively with customer insights for business and functional improvements
• Payment is handled in a reliable, efficient, accurate and friendly way, cash handling experience but not essential
WHAT WE ARE LOOKING FOR
• Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
• Experienced in creating and implementing short-term plans and following up goals.
• Proven customer-focused mindset.
• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
• Self-confident and assertive with the ability to influence through the use of customer insights.
• Ability to set clear expectations and directions.
• Proven record/experience of developing people and organisations.
• Good analytical and numerical skills.
• Ability to communicate confidently and clearly in the local language(s) and English.
• Experience of working in a management role within retail and taking responsibility for a large team.
• Quick learner who can adapt to changing demands easily.
• Ability to understand the key principles of the shopping experience and customers' expectations.
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents. We are an equal opportunities employer.
RECRUITMENT PROCESS INFORMATION
If you have any requirements during the interview process, please let us know as soon as possible.
First step, please attach an updated CV with your application so we can get to know you better.
Next step, if shortlisted you will be invited to an interview with one of our hiring managers.
Come see the wonderful workday, where we create a better everyday life for the many.
For any advice or support, email me at emmajones4@ingka.ikea.com and I will be happy to help