Checkout & Cash Office Manager

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Job ID: 261171

Date posted: 03/10/2024

IKEA Greenwich would like to welcome a dynamic Checkout & Cash Office Manager.

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. As a Checkout Services Manager, you will be responsible for ensuring a positive and joyful experience for all IKEA visitors and customers: set up services, gather feedback and make things right!

You will also contribute to IKEA fulfilling continuous improvement and improved customer satisfaction through delivering daily operational standards and quality of service.

WHAT WE OFFER
• This role has a starting salary of £35,400 per annum, based on competence & experience.
• 39 hours per week working 5 days over 7 with every 2nd weekend off.
• Shifts between the hours of 7am and 10pm with 2 late finishes every week.
• Start Date: 6th November 2024, notice periods and availability can be discussed at interview

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% IKEA discount & discount portal helping you save £100's on High-street retailers
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
• Season Ticket Transport Loan - We care about the planet and encourage sustainable commuting to our stores with a 15% subsidised transport loan of your annual transport fare.
• End-of-year gift - As a thank you in December every Co-worker receives a gift!

..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-be...

WHAT YOU'LL BE DOING DAY TO DAY
• Prioritise our customers having a positive payment experience by ensuring the checkout area is in shape as new, co-workers are ready and available to help customers.
• Leading a team of 40+ co-workers and Team Leaders to ensure the best shopping experience for our customers
• Be available to support the checkout co-workers when they cannot resolve a customer's need, dealing positively and quickly with issues raised by our customers.
• Understand the importance of accurate stock inventory and coach the checkout co-worker to have this knowledge.
• Ensure there is the right number of co-workers in the right place at the right time to run the checkout area successfully.
• Follow cash handling procedures to ensure the security of money handling

ROLE REQUIREMENTS
• Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
• Experienced in creating and implementing short-term plans and following up goals.
• Proven customer-focused mindset.
• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
• Self-confident and assertive with the ability to influence through the use of customer insights.
• Ability to set clear expectations and directions.
• Proven record/experience of developing people and organisations.
• Good analytical and numerical skills.
• Ability to communicate confidently and clearly in the local language(s) and English.
• Experience of working in a management role within retail and taking responsibility for a large team.
• Quick learner who can adapt to changing demands easily.
• Ability to understand the key principles of the shopping experience and customers' expectations.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

RECRUITMENT PROCESS INFORMATION

If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV with your application so we can get to know you better.
Next step, if successful you will be invited to an interview with one of our hiring managers.

Come see things a little differently with us and be part of creating a better everyday life for the many.

For any advice or support, email janice.chalkley@ingka.ikea.com and I will be happy to help