Charity Shop Manager

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Title: Shop Manager

Responsible to: Retail Support Manager

Responsible for: Assistant Shop Manager and Volunteers

Salary: £11.85 per hour

Hours: 30 hours per week (Monday to Sunday 9am - 5pm)

Location: Arnold Lighthouse Charity Shop

Purpose of the Job

As shop manager you will lead and motivate your team, creating a safe and energised work environment, whilst setting high standards in customer care. You will be responsible for the day to day management of the Lighthouse shop, achieving agreed sales targets, maximising profit and providing effective support and overall management of staff and volunteers in accordance with Valley CiDS standards and policies.

Key Roles & Responsibilities

People Management

• Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst identifying and developing the skill sets of individual team members.
• Effectively recruit, induct and train staff and volunteers ensuring they are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
• Be responsible for the annual appraisals of the Assistant Shop Manager and conduct regular one to one meetings to monitor performance.
• Organise working patterns for all staff and volunteers ensuring the shop is fully staffed and effectively operating at all times.
• Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.

Sales and Profit

• Achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
• Effectively analyse financial data relating to sales performance using the Kudos reporting system.
• Strategically support the Retail Management team by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.
• Generate additional income using local partnerships and appropriate social media platforms. Stock Management
• Be responsible for the overall stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
• Effectively manage collections and deliveries, regularly liaising with the Logistics Manager, drivers, and shop hives.
• Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
• Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
• Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
• Ensure high levels of cleanliness are consistently maintained.