Channel Operations Manager

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Job Description

Your Role

Digital Realty is seeking a Channel Operations Manager to strengthen our reporting capabilities and support the Global Channel Sales team by ensuring accurate, timely, and actionable visibility into the business.

In this role, you will work cross-functionally with Sales, Business Intelligence, IT, and Finance teams to ensure data accuracy and system alignment across Salesforce, Power BI, and other reporting platforms. You will play a key role in ensuring Channel Sales leaders have real-time, trusted access to their pipeline, performance, and partner activity to drive strategic decision-making.

This is an exciting opportunity for a highly analytical, detail-oriented operations professional who excels in Salesforce CRM, Power BI reporting, and building executive-level visuals. You will be responsible for owning reporting needs for the Channel team, fielding ad hoc requests, and continuously improving reporting capabilities.

What You'll Do

• Own and manage reporting for the Global Channel Sales organization, including weekly, monthly, and quarterly performance reports.
• Field and fulfill ad hoc reporting requests from Channel leaders and Executive Management, ensuring high-quality, accurate, and timely outputs.
• Create dashboards, visuals, and presentations in Power BI and Salesforce to support leadership visibility and partner strategy.
• Partner cross-functionally with Business Intelligence, Sales Ops, Finance, and IT to ensure all data and reporting systems (Salesforce, Power BI, Clari, etc.) are aligned, accurate, and optimized for Channel business needs.
• Analyze Channel sales trends, partner contributions, pipeline health, and revenue impact to provide actionable insights to the leadership team.
• Support and maintain Channel partner records and performance tracking in Salesforce, ensuring complete and accurate data capture across all relevant fields.
• Collaborate with Finance to support partner commission reporting, partner reporting needs, and audit data accuracy.
• Continuously improve reporting processes, recommend enhancements, and champion data integrity across the Channel organization.

What You'll Need

• 2+ years of experience in channel operations, sales operations, or business analytics roles.
• 4+ years of channel experience
• Expert-level Salesforce skills; must be able to navigate and build reports/dashboards independently.
• Proficiency with Power BI to create insightful, executive-level dashboards and visualizations.
• Strong analytical skills with the ability to interpret large datasets and translate into actionable insights.
• Excellent communication and presentation skills; ability to explain complex data in a clear, concise manner for executive audiences.
• High degree of attention to detail, organizational skills, and ownership mentality.
• Experience working cross-functionally and influencing without direct authority in a global environment.
• Self-starter mindset with a strong work ethic and ability to thrive in a fast-paced environment.
• Business-level fluency in English, both written and oral.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team

Marketing

Our Marketing team works in one of the world's fastest-growing and exciting sectors. We collaborate with the Sales team to develop effective strategies that help build our business and also ensure our corporate strategy meets our local market needs. Our team helps the business keep the world connected and continue to grow by translating our unique offerings into bespoke campaigns, content and propositions for different locations and customer segments.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee's total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.