Change & Release Manager

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Position: Change & release Manager
Contract Type: Permanent
Location: Ryton on Dunsmore (Hybrid working, 3 days in office)

Why choose DHL eCommerce UK?

Want to work for one of the UK's best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4 th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

This role will be accountable for implementing, developing and leading the organisations IT change and Release processes.

As a member of the Operations & Service Delivery Team you will work within an ITIL based framework to ensure the efficient and effective management of the Change Management and Release processes.

Key responsibilities:

• Chair the weekly Change Advisory Board.
• Ownership of the Change & Release Management process and procedures and responsible for ensuring these are followed.
• Ensure that all changes are deployed via project deployments and released in the correct manner.
• Implement and manage the change & release calendars to ensure a centralised view of all changes being released into production.
• Ensure post implementation reviews are carried out for all released changes.
• Forward plan all change release windows.
• Work with development and project teams to ensure that deployment, runbooks, implementation, and rollback plans are produced, peer reviewed and tested ahead of any change being released.
• Develop, maintain and communicate release details and schedules to the Business as required.
• Coordinate with development, testing, and other teams to ensure smooth release planning and execution.
• Create regular detailed and accurate reports for the IT Management Team.
• Manage and mitigate risks and issues that may impact the release schedule.
• Monitor the release process and resolve any issues that arise during deployment.
• Ensure that all releases meet quality standards before deployment.
• Regular reviews on the efficiency and effectiveness of Change & Release Management activities / process.
• Work with DHL Change Management function to ensure that DHL eCommerce UK adhere to Change & Release Management standards.
• Ensure all new or amended Services are delivered into the live service portfolio with minimum impact to the live service operation.
• Identify and implement process improvements to enhance release efficiency and quality.
• Analyse and report on release performance metrics to drive continuous improvement.
• Escalation of issues to IT Service Delivery Manager & Head of IT - Operations and Service Delivery as appropriate.

The ideal candidate will have:

• At least 2 years' experience in a Change Management and Release Management role.
• Thorough knowledge of industry standard change and service implementation management methodologies.
• Experience within the parcel delivery industry is advantageous but not essential.
• Excellent organisational and analytical skills.

What about career development?

We take every employee's career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone's voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

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