Change & Release Manager

Excited to grow your career?

Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the role

An exciting opportunity has arisen to join our IT Service Management team as an experienced Change and Release Manager. You will ensure that change is delivered successfully and safely considering all the potential impacts to colleagues and clients. Additionally, you will ensure effective policies are in place and adhered to, and will be responsible for the efficient handling, scheduling and deployment of all change and release, minimising the impact of change and ensuring the stability of our platform and services.

What you'll be doing

• Manage the overall release strategy and CI/CD pipelines for the platform.
• Ensure all control gates have been passed prior to a change being implemented. Managing change risk by implementing and utilising a robust change management framework.
• Ensure Change and Release processes and policies are in place, regularly reviewed and being followed.
• Ensure we have complete records of all changes to the environment.
• Be the point of contact for key stakeholders regarding updates or guidance in relation to Change Management.
• Works across IT and outside of IT, developing a clear understanding of business areas and how IT services support them. Understanding how Changes to systems will affect teams and business services.
• Establish, maintain, and maximise working relationships with all Technology teams and key stakeholders across HL.
• Ensure we are continually improving and delivering excellent release management discipline along with actively identifying and implementing continual improvement of the change & release processes.
• Line manager responsibilities for Change & Release Analysts

About you

• Experience of CI/CD pipeline, integrated into Change Management process.
• Cloud deployment experience.
• Experience working in a DevOps organisation.
• Experience and working knowledge of Software Development Lifecycle.
• Experience managing a Change & Release Management team.
• Experience of introducing Change Management processes.
• ITIL qualification essential.
• A Change Management qualification is desirable.
• Excellent interpersonal skills.
• Able to work under pressure and to tight time scales.
• Methodical approach with good attention to detail.

Interview process

This will be a two-stage interview process, consisting of a competency and behavioural based interview and a task.

Working Schedule

This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a flexible working pattern to enable you the option of working from home.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* & annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates