Change Programme Manager

Role - Change Programme Manager

Location - London, UK

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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world

Job description

1. IT Architecture & System Design

• Lead the design and evolution of API architectures, API gateways, and system integrations.
• Develop and maintain target operating models, migration strategies, and modernization roadmaps.
• Oversee software architecture, cloud computing, orchestration, and infrastructure as code initiatives.
• Ensure alignment with enterprise architecture standards, scalability, and performance expectations.

2. IT Operations & Service Management

Manage end‑to‑end IT operations, including production control, service deployment, monitoring, and incident response.
• Implement and optimize ITIL-based operational management, configuration management, and conformity control.
• Ensure robust business continuity and disaster recovery (BCDR) plans and conduct readiness exercises.

3. Payments Technology & Card Services

Oversee platforms related to card issuing, payment card services, payment gateways, and payment solutions.
• Ensure regulatory compliance across financial operations, payment schemes, and security requirements.

4. Agile Delivery & Software Development

Drive agile methodologies, facilitating collaboration across Jira, Confluence, Wiki platforms, and collaborative tools.
• Manage CICD pipelines, continuous integration, and software release cycles.
• Guide software engineering, maintainability, and evolutionary software maintenance.

5. Cloud & Infrastructure Management

Manage multi‑cloud environments and provider relationships (e.g., AWS, Azure).
• Ensure secure, scalable cloud services and adherence to cloud governance models.

6. Performance, Quality & Compliance

Define and monitor KPIs, management indicators, and performance assessment frameworks.
• Maintain quality management systems and ensure audit readiness.
• Ensure strict adherence to regulatory compliance, security policies, and industry standards.

7. Stakeholder, Supplier & Change Management

Maintain strong relationships with stakeholders, business partners, and vendors.
• Conduct supplier management, supplier negotiations, and contract oversight.
• Lead change control processes, ensuring risk evaluation, communication, and impact analysis.

8. Reporting & Strategic Support

Deliver business reporting, financial reporting, and insights for leadership decision-making.
• Contribute to corporate finance, cost management, budgeting, and operational forecasts.
• Support business strategy, operational efficiency, and continuous improvement initiatives.

Required

Bachelor's degree in computer science, Information Technology, Engineering, or related field.
• 7+ years' experience in IT operations, architecture, or software engineering.
• Strong expertise in API management, cloud platforms (AWS/Azure), CICD, and system integration.
• Experience in agile methodologies, Jira/Confluence, and collaborative software.
• Solid understanding of financial services and payment technology is highly preferred.

Preferred

Experience with payment card industry standards (PCI DSS).
• Knowledge of service mesh, orchestration tools, and infrastructure as code.
• Certifications such as AWS Architect, ITIL, PMP, Agile/Scrum Master.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.