Change Manager

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Change Manager

• Lead the change management activity for strategic change initiatives that shape the future of NFU Mutual.
• Collaborate across the business to deliver meaningful, people-centred transformation.
• Hybrid working model with flexibility to work from home and our Stratford-upon-Avon office.

At NFU Mutual, Change is where strategy becomes reality. Our mission in Change is to deliver business outcomes for NFU Mutual and our members. More than just delivering projects, we make a real difference. Guided by values that put the portfolio first and champion collaboration, we work as one team with direct access to senior leaders and the trust of the executive. With spend on our multi-million-pound portfolio higher than it's ever been, we can confidentially deliver outcomes for our award-winning business. From large-scale transformation to fast-paced initiatives, we bring the end-to-end expertise, from building the strategic change roadmap through to supporting the business until change is fully embedded.
Being a great place to work is at the heart of our company strategy. We invest in our people, supporting them to build their skills and develop their careers. If you want to shape meaningful transformation while growing your own future, now is the time to join us.

About the role

Are you passionate about driving impactful change that puts people at the heart of transformation? As a Change Manager at NFU Mutual, you'll play a pivotal role in ensuring our organisation, customers, and partners are ready to embrace change and realise its full benefits. Working within the NFU Mutual Change Framework, you'll manage the impact of programme and project activity, helping embed change into business as usual and ensuring strategic outcomes are achieved.

In this influential role, you'll anticipate and assess the impact of change across the business, identifying risks and shaping the actions needed to deliver successful outcomes. You'll contribute to and drive change management strategies and plans, ensuring activities are aligned with programme goals and communicated effectively.

You'll lead stakeholder engagement, resolve concerns, and secure buy-in from senior leaders. Working closely with benefit owners and adoption leads, you'll track and measure progress to maximise improvements and ensure benefits continue to accrue post-delivery. You'll also prepare business areas for transition, applying readiness criteria to support go/no-go decisions and ensure seamless integration into operations.

As a champion of continuous improvement, you'll help evolve our change management practices and contribute to a one-team collaborative approach across the portfolio. You'll also inspire and develop your team, fostering a culture of growth, collaboration, and excellence.

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

About you

You're an experienced change management professional with a proven track record of delivering successful business outcomes. You bring a structured approach to change management and thrive in dynamic environments where stakeholder engagement and strategic thinking are key. Your skills include:

• Change management using structured methodologies.
• End-to-end project delivery and benefit realisation.
• Risk identification and mitigation during change.
• Stakeholder mapping and engagement planning.
• Impact analysis across business units.
• Clear and effective communication with diverse audiences.
• Strategic leadership and team guidance.
• Cross-functional collaboration and alignment.
• Problem-solving in response to change resistance.
• Adaptability to evolving business needs.

Qualifications:

• Change Management Certification Practitioner (Prosci preferred) - Essential
• Project or Programme Management certification (e.g. Prince2, APM, Agile) - Desirable
• Degree or equivalent experience - Desirable

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £75,000
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.