Change Manager

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Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.

We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa's many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Technology Solutions & Services (TSS) is a key function within Informa's fifth division - Global Support - which provides business services and function-specific expertise to our four commercial divisions.

TSS has responsibility for key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.

Job Description

Informa is going through an exciting period of change with a roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that support our business' digital agenda and diverse customer landscape. We recognise the need for change and have a good understanding of where we need to get to.

Our Change Excellence team is on a mission to setup, launch and drive a distinctive, effective and consistent change management practice across Informa and we're looking for a Change Manager with significant enterprise experience to join us.

Your primary role is to empower colleagues to embrace the changes introduced through strategic initiatives, and driving the adoption of the new processes, tools, and ways of working. You will have the opportunity to work on a broad range of technology-enabled change projects impacting colleagues across Informa, and in the first instance, lead a number of change activities for the simplification of our HR systems.

Typically the role will encompass the following;

• Develop Change Management Strategies: lead the design and delivery of end-to-end change management strategies to drive behavioural change and embed new roles and ways of working, processes and tools.
• Stakeholder Engagement: Identify and analyse key stakeholders impacted by changes, and create tailored engagement plans to address their concerns, expectations, and communication needs.
• Change Impact Assessment: Conduct thorough assessments to understand the impact of the change on various departments, teams, and individuals. Use findings to inform change management approaches.
• Communication Planning: Design and implement effective communication plans to ensure clear, consistent, and timely messaging about the change, its rationale, and its benefits. Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages.
• Change Readiness: Evaluate the organisation's readiness for change, identifying potential obstacles and areas requiring additional support or training
• Training and Development: Identify education and training requirements to equip employees with the skills and knowledge needed to adapt to the change effectively. Work closely with the Learning & Development Team to develop suitable solutions. Coordinate and deliver training programs.
• Resistance Management: Proactively identify and address sources of resistance to change, implementing strategies to overcome barriers and foster a positive change experience.
• Monitoring and Evaluation: Continuously monitor change progress, gather feedback, and measure the effectiveness of change management efforts. Make data-driven adjustments as necessary.
• Risk Management: Identify potential risks and challenges associated with the change process and develop risk mitigation plans to ensure a smooth transition
• Organisational Culture: Promote a culture of change readiness and adaptability, fostering a supportive environment for ongoing transformation
• Sustaining Change: Ensure that change efforts lead to lasting, positive outcomes, and work to embed changes into the organisation's culture
• Leverage appropriate change management methodology, process, and tools to create a strategy to support adoption of the changes required, whilst working in a highly federated, complex and international business.

Qualifications

• Considerable experience of designing and delivering change strategies in technology driven transformation programmes, specifically with Enterprise wide systems (HR systems such as Workday, SuccessFactors)
• Data-driven decision-making approach with evidence of use of clear insights and compelling data sets
• Exceptional communication and facilitation skills - well versed in communicating, presenting, and reporting to senior stakeholders. Ability to clearly articulate messages to a variety of audiences.
• Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner
• Ability to influence without authority and report, present, facilitate effectively

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely •

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks •

Broader impact: take up to four days per year to volunteer, with charity match funding available too

Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves

Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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