Change & Engagement Manager - 12 month FTC

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Job Description

The role will work alongside the Logistics Strategy & Development teams to build, create and oversea the implementation of the change and engagement strategy. To support our Programme and Project Managers to communicate, implement and sustain change effectively while minimising any disruption to the business and deliver the desired outcomes.

NB: This is a 12-month Fixed Term role which will be based at our Paddington Support Office in W2 a minimum of three days a week as we believe that to stay close to customers, we develop skills and ideas through collaboration and that spending time together makes us more creative and connected!

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household

• Competitive holiday entitlement with the potential to buy extra holiday days!

• A generous Defined Contribution Pension Scheme and Life Assurance

• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills

• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing

• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family

• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family

• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work

What you'll do

Your key accountabilities will include

• Work with the Clothing & Home Supply Chain & Logistics teams to refine the strategy and coordinate an approach to identify, communicate, implement and sustain change, minimising impact to affected business areas

• Drive the continuous development of the change agenda, developing tools to embed the required behavioural changes aligned to the strategy, feeding into the Portfolio Management processes, governance and roadmaps

• Define and detail the change priorities around people, systems and processes for key projects to ensure work stream change plans are delivered with maximum benefit realised, with a clear approach and plan to comms and engagement

• Work with and coach Project managers and 3rd Party Logistics providers to deliver a coordinated approach to managing change, ensuring all fully understand the impact of proposed changes to different partner groups.

• Define and lead the implementation of the overall department and wider business engagement strategy, ensuring all parties are kept informed and motivated throughout this period of unprecedented change.

Who you are

Your skills and experience will include

• Experience of orchestrating and delivering change programmes in a complex matrix-management structure and encouraging others to embrace change. Along with the ability to manage ambiguous and ever evolving business objectives with a passion for communicating with conviction and energy

• A good understanding of the Retail business, with a strong knowledge of Supply chain and Logistics

• Able to influence, persuade, build and maintain positive relationships with colleagues and diverse groups of business partners at all levels, to understand their needs and challenges

• Ability to work autonomously and collaboratively, with excellent planning and organisational skills. Able to prioritise and deliver results within often tight and competing timeframes

• Awareness of standard change methodologies and stimulate new and innovate ideas to build and shape effective change strategy

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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