Change & Enablement Manager - KDN

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Job description

About KPMG Delivery Network

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability.

Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As a member of KDN, you'll be a part of the KPMG family working alongside some of our profession's most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve. You'll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

And through your work, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

Role Summary:

We are seeking a driven and creative individual to join KDN as a Change & Enablement Manger. In this role, you will support the development and execution of customer-centric marketing strategies and enablement initiatives that drive Member Firm adoption, engagement, and long-term growth across our three business functions (Audit, Tax & Legal, & Advisory). The Change & Enablement Manager will collaborate cross-functionally to align our marketing efforts and enablement activities with the evolving needs of our member firms.

As the Change & Enablement Manager, you will play a key role in supporting the execution of our customer-centric approach, ensuring that our enablement and go-to-market materials effectively communicate the value of our programs, services, and capabilities to our member firms, and clients where necessary.

In addition to your go-to-market responsibilities, you will also be heavily involved in the execution and delivery of enablement activities across the organization. This includes working closely with the Change & Enablement Lead to identify enablement needs, develop required materials, and deliver effective enablement programs for our member firms. You will contribute to existing member firm related activities within KDN, helping to create and execute enablement strategies that drive awareness, adoption, and customer success. Tracking, monitoring and reporting of member firm goals and current usage to be able to share progress with KDN and Member Firm leadership will be a critical requirement of this role.

The role will also be responsible for supporting the Change & Enablement Lead by monitoring and tracking progress of the workstream and assisting with developing executive status reports.

Your creativity, attention to detail, and ability to execute effectively will be key to driving the success of our marketing and enablement initiatives.

How you will make your mark:

• Develop and execute customer-centric marketing strategies & material to drive Member Firm adoption, engagement, and growth
• Coordinate and drive cross-functional enablement plans collaborating with functions to identify needs, develop adoption material & programs
• Monitor and analyse performance of marketing and enablement initiatives, providing insights and recommendations for adjustments to achieve adoption targets
• Engage and coordinate with key stakeholders across the organization to gather insights and align priorities for marketing and enablement initiatives

This is the job for you if you have:

• Experience in marketing, enablement, or a similar role, preferably in B2B or professional services industries
• Proven track record of creating and executing effective marketing & enablement programs
• Experience in conducting customer needs assessments to inform marketing & enablement programs
• Strong analytical skills and the ability to leverage data insights to inform marketing and enablement strategies, optimize performance, & drive business impact
• Proficiency in enablement technologies, such as CRM systems
• Collaborative and team-oriented mindset, with the ability to work effectively with cross-functional teams
• Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines
• Stakeholder management and relationship-building skills, with the ability to navigate complex stakeholder landscapes
• Bachelor's degree in marketing, business, communications, or a related field

KDN is Inclusive!

Everyone brings a unique perspective. We want to harness diverse thinking by bringing bright minds together and valuing the differences that lead to stronger insights and innovation. At KDN, we recognise that we need Inclusion, Diversity and Equality to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest possible pool of talent, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximises collaboration and empowers everyone at KPMG to bring their whole selves to work. We encourage authenticity, honour individual priorities, and respect your choices.