Change Communications Manager

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Job Description

The Change Communications Manager is responsible for implementing communication strategies that support major change programmes across Heathrow. The role ensures that all relevant audiences are informed, engaged and aligned with programme objectives, enabling smooth adoption of change in a complex, fast-paced environment.

Operating as a communications professional anchored to the central communications function, the role provides dedicated support to capital programmes focused on transforming and enhancing Heathrow

Responsibilities

• Work with the central internal communications team, programme teams, business change leads and key stakeholders to develop a clear programme communication strategy and plan that communicates progress and change initiatives effectively.
• Align programme-specific communication plans with the Heathrow strategy to ensure cohesive messaging for all stakeholders and a consistent employee experience.
• Manage the delivery of communication plans for your owned initiatives, tailoring strategies and content to the needs of different audiences within Team Heathrow.
• Maximise opportunities to create dialogue with colleagues and the wider Team Heathrow - working with stakeholders to adapt approach, messaging and communications based on feedback.
• Measure and review the impact of communications activity, using data and feedback to refine and adjust the change communications approach.
• Partner with your programme team and key stakeholders to bring new ways of working, innovative practices and development opportunities to life for colleagues across Heathrow.

Qualifications

• Proven mid-level internal communications and engagement experience
• Strong stakeholder management skills with an ability to flex your style to work with multiple audience groups - from senior stakeholder to front-line colleagues.
• Excellent written and verbal communication skills.
• Experience using end-to-end communication channels, tools and platforms (Viva Engage, Presentations, Survey Platforms, SharePoint, etc).
• Ability to think creatively and strategically and apply it to deliver successful communication strategies.
• Experience measuring success through integrated and complex data-sets to provide critical data-led change and communications benchmarks.

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About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

There's no place like Heathrow when it comes to the scale of our ambitions. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.

Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.