Centre Manager - Marylebone Place

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Centre Manager - Marylebone Place

Department: Site - Office Buildings

Employment Type: Permanent - Full Time

Location: Marylebone Place (Site)

Compensation: GBP 40,000 - GBP 42,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title : Centre Manager
Team : Site - Marylebone Place

Who Does This Role Report Into? Building Manager

Role Summary / Purpose and ScopeThe Centre Manager will be responsible for the day to day running of flexible space at Marylebone Place inclusive of strong engagement with occupiers to fully understand their business needs.

This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. coworking centre), multi-let business space or wider hospitality.

The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance.

Being highly personable and friendly, the ideal candidate is the face of the business to occupiers, and will also be able to spot opportunities to enhance customer services, and occupier satisfaction.

The Centre Manager will report to and work closely with the Building Manager and client to establish a successful, performing space

Skills, Knowledge and Values

Skills (People & Technical)

• Health, Safety and Environmental Management - ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as appropriate.
• Implementation of events
• Occupier management
• Regularly reviewing building amenities
• Full understanding of the flex workspace and how to promote this to prospective occupiers
• Work closely with the building manager and step up in their absence
• Develop rapport with occupiers and look at ways of occupier engagement through placemaking opportunities and events in close liaison with the Occupier Services teamwhere required.
• Attention to detail and high levels of occupier engagement and customer service will be required
• Able to use own initiative
• Effective PC skills, including working knowledge of Microsoft and Google packages
• Pro-active, flexible attitude to changes in the company, IT systems and the role

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn

Experience and Salary

Level of Experience / Certifications:

2 years experience of working in a similar role
IOSH/NEBOSH desirable

Working Hours: 9am - 5.30pm Monday to Friday
Salary Range (Based on Experience)
GBP 40,000 - GBP 42,000 per annum, depending on experience.