Centre Compliance Manager

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Job Description

Permanent Full-time

Location: Hybrid Flexible

Reports to: Head of Regulatory Compliance

Salary: £40,000+

Line management responsibilities : Yes

Overview

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

What's the secret to our success? Simply put, we do things differently here!

The Centre Compliance Manager ensures that all instances of Maladministration and Malpractice are investigated thoroughly to ensure that our certificates are valid and reliable. Having experience in compliance, quality assurance and investigations/case management is essential, as you will work to ensure that all identified instances of maladministration and malpractice are handled correctly.

This role involves building relationships across the business, especially with our External Quality Assurance Team, and with other awarding organisations to share information and ensure centre compliance. The role helps support our drive for constant improvement and focuses on meeting our regulatory requirements, whilst maintaining the highest standards and customer service.

This role requires an absolute dedication to quality, with the ability to manage effective and efficient investigations and maintain very high standards. Additionally, the successful applicant will join a team that has huge potential and, as TQUK continues to grow, gives the right individual the opportunity to grow and shape the Centre Compliance function.

TQUK has three values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these three values we offer our customers unrivalled service and can make TQUK be the best it can be.

Key responsibilities

• Manage the investigation of all instances of maladministration and malpractice
• Maintain oversight of investigations into maladministration and malpractice to ensure they are completed in line with expectations and policies
• Monitor and maintain centre and training provider sanctions in line with TQUK's policies and procedures
• Resolve complex and/or escalated issues
• Produce reports for the Head of Regulatory Compliance in relation to team performance.
• Brief the Head of Regulatory Compliance on centre-compliance-related updates and issues
• Maintain a comprehensive understanding of maladministration and malpractice within the education sector to ensure TQUK stays proactive in its approach
• Monitor actions that have been issued to recognised centres and support the sanction escalation process with detailed information and reports
• Support the EQA Team with standardisation and training meetings for TQUK's team of EQAs by identifying trends in maladministration and malpractice, and providing feedback
• Attend centres and training providers to investigate instances of maladministration and malpractice, where appropriate
• Act as liaison on Centre Compliance matters with the wider business
• Support teams to understand their roles and responsibilities in relation to malpractice and maladministration
• Efficiently and accurately use applications to plan, support and produce accurate and timely reports on maladministration and malpractice.
• Manage the effective use of Compliance Team resources to deliver high-quality outcomes
• Monitor adherence to budgets, making suitable decisions and recommendations about allocation of resources as required.

Other responsibilities

• Manage resources to ensure the needs and objectives of the business are met.
• Work with the Head of Regulatory Compliance to ensure the department's views, needs, resources and risks are properly represented at a senior level.
• Make authoritative, consistent, and consequential decisions relating to areas of responsibility.
• Drive a commitment culture, modelling, enforcing and recognising key non-negotiable behaviours in self and others.
• Anticipate economic, social, political, environmental and technological developments to keep activity relevant and targeted.
• Create policies, plans and service provision to meet TQUK needs based on up-to-date knowledge.
• Ensure an in-depth and evolving understanding of the broad range of customer requirements is embedded in TQUK.
• Drive and deliver a culture that emphasises continuous improvement, efficiency and value for money.
• Understand the regulatory position of the organisation and frame all decisions in own area of responsibility within the scope of regulatory requirements.
• Take responsibility for compliance of own department, reporting, escalating, monitoring and resolving issues and making improvements as required.
• Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money.
• Be prepared to represent Training Qualification UK at various forums and meetings where input is required.
• Undertake other duties considered within your skill and competence to assist the smooth running of the business as required.

Desirable

• It would be beneficial if you hold or are working towards the Level 4 Award in External Quality Assurance of Assessment Processes and Practice or equivalent qualification, or be prepared to work towards achieving it.

Key Characteristics

Here are just a few of the essential softer skills you will need to successfully join our team:

• Be confident and ambitious with a "can do, will do" attitude.
• Be well motivated, enthusiastic and able to work on your own initiative.
• Work well with others.
• Awareness of the bigger picture and appreciate where your role fits into the business.
• Be passionate about education and the opportunities that it brings.
• Excellent problem solving skills
• Accuracy and attention to detail
• Be able to have fun!

Key Benefits

• Training, Qualifications & Apprenticeships. It's what we do!
• 25 days annual leave plus 8 days Bank Holiday (33 in total).
• An extra day off to celebrate your birthday.
• Annual Loyalty Bonus.
• Annual salary review.
• Bupa healthcare benefits.
• Employee Assistance Programme (EAP)
• NEST pension.
• Cycle-to-work scheme.
• A positive and supportive working environment.
• Comprehensive onboarding.
• A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*