Central Sales Office Manager (Maternity Cover)

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ABOUT US

Innovatively designed by Soho House, Mollie's is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie's was born in America - an offspring of the classic motel and diner, a welcome stopover on a route to somewhere. We've borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there's nothing old-school about Mollie's. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie's has already been named as the 'Best Budget Hotel' in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol, Mollies is now heading for Manchester's Granada studios - a famous landmark, currently being reinvented as part of a new cultural destination. The iconic 1950s television studios (where both the Beatles and Sex Pistols made their first TV appearances) will be home for Mollie's Manchester in partnership with a new Soho House.

OUR PEOPLE

The Mollies' team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie's and love to work collaboratively as a team to enhance the guest experience at every opportunity.

We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast-growing, leading hospitality business. You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

Mollie's is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie's.

SUSTAINABILITY

Foster a diverse and inclusive work environment by promoting equal opportunity, diversity, and inclusion in all aspects of the business.
Act as an ambassador for Mollie's social responsibility programs, encouraging employee participation and engagement.
Drive social and environmental impact by integrating sustainability practices and principles into departmental strategies and operation.

THE ROLE

The Central Sales Office Manager at Mollie's leads a team of Sales Coordinators, overseeing all incoming enquiries for meetings, events, transient and group reservations, as well as large diner bookings across the group. This role is pivotal in driving revenue and ensuring a seamless journey, from initial enquiry through to confirmed booking. The manager is responsible for maintaining high service standards, optimising conversion rates, and ensuring consistent communication and collaboration with on-site teams. Through effective leadership, data-driven decision-making, and a passion for hospitality, the Central Sales Office Manager plays a key role in delivering Mollie's signature guest experience and supporting the brand's continued growth.

KEY RESPONSIBILITIES

• To proactively generate and manage meeting and events enquiries for all properties

• Managing all Groups business for the properties including some reservations admin

• Maximise all Group, Conference, and Event revenue opportunities through effective management of the M&E Sales team

• Review business plans, identify gaps and ensure proactive efforts to meet targets

• Create bespoke contracts; tailored for individual clients, using your impeccable eye for detail

• Demonstrate flexibility and adaptability when personalising client needs and the changing demand and priorities of the business

• Contribute to the selling strategy, ensuring the team are aligned and equipped to delive

• Maintain a good knowledge of the competitor set, taking actions to ensure the property holds position within the local market

• Develop and implement SOP's and other practices, to create a structured approach to the execution of M&E sales

• Ensure the team are well trained and operate a culture of delivering high standards of customer service, relationship building, selling and conversion techniques, billing and processing of contracts

EDUCATION AND EXPERIENCE

• Proven experience as Sales Office Manager or relevant role

• Fluency in English; knowledge of other languages is a plus

• Understanding of all hotel management best practices and relevant laws

• Working knowledge of MS Office and of hotel management software (PMS)

• Excellent customer service skills as well as a business mindset

• Demonstrable aptitude in decision-making and problem-solving

• Reliable with an ability to multi-task and work well under pressure

• Outstanding leadership skills and a great attention to detail

CORE BEHAVIOURS

• Leading, Developing and supporting a team

• Setting clear goals and objectives

• Advocacy of Team Members

• Coaching and Mentoring

• Strong Analytical and planning skills

• Organisation

• Communication

BENEFITS

• Salary of £35,000-£40,000
• Mollie's Career Pathway programme including Paid qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Hospitality Rewards (Discounts Platform)
• Celebration Day- additional day of leave after three years of service
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday Reward

PLEASE NOTE

This role is a temporary position, covering maternity, expected to end in December 2026, but this is subject to change.