Central Duty Manager

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At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have a Waste Water Services Central Duty Manager position available for a motivated individual to join our team in Exeter. Joining us on a full-time basis, you will receive a competitive salary of £44,000 per annum including20% shift allowance.

About the role

As the Central Duty Manager you will provide out of hours central support and governance for Waste Water Services. Acting as the primary escalation point, you will takes a leading role in pollution events and other compliance risks, managing operational incidents and making informed decisions to maintain regulatory compliance, ensuring incidents are appropriately attended, mitigated and resolved.

This role also works closely with the Alarm Team & Central Support Technician to ensure effective triage of contacts, alarms and pro-active initiatives received in the Service Support Centre (SSC).

This role works a 24/7 shift pattern, working 6 days on with 4 days off (2x Mornings/2x Afternoons/2x Nights) with the following shift times:

07:00 - 15:15

15:00 - 23:15

23:00 - 07:15

What you'll be doing:

• Receive, triage & ensure appropriate operational response to potential pollution incidents and other operational events, coordinating appropriate actions to mitigate risk and resolve incidents.
• Communicate and liaise with the internal and external stakeholders & regulators
• Work with and coach the Central Support Technician & Alarm Team in the management and triage of waste water alarms & alerts.
• Analyse operational data, trends, and alarms to identify potential issues and take appropriate corrective actions.
• Coordinate and allocate resources effectively to ensure operational continuity.
• Provide in-hours regional support to the operational teams, FSCs and Pro-active Alarm Coordinators to promote and achieve a pro-active approach to compliance and pollution risk mitigation.
• Minimise out of hours disturbance for WWS Duty Functional Managers and field team members.
• Promote adherence to Health & Safety & HomeSafe principles and work with field staff to ensure out of hours work is completed safely.

What we are looking for:

• 5 GCSE's or equivalent including Maths, English & a Science subject
• A Level or equivalent
• Recognised Water Industry qualification
• Proven experience working in an operational control room
• Familiarity with regulatory requirements and environmental compliance standards for waste water
• Proficient in using control room systems, SCADA (Supervisory Control and Data Acquisition) software, and other relevant technology
• Abilityto participate in 24/7 shift rotation

What's in it for you:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

In return, we offer an excellent range of benefits including:

• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more!

£44,000 - £44,000 a year

Closing Date: Monday 29th April 2024

If you are looking for a new challenge, please click apply now to be considered as our Central Duty Manager - we look forward to receiving your application.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.