CCS Service Operations Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

AJM Healthcare
Role: Clinical Commercial Services (CCS) Service Operations Manager
Benefits: 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Employee Assistance Programme, Company sick pay provision with continuous service, car allowance and performance related bonus scheme.

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years' experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user-centric and holistic approach that is tailored to each individual.

What we are looking for:

We are seeing to recruit an enthusiastic Service Operations Manager to join our CCS team based at our Head Office in Milton Keynes. The ideal candidate would be responsible for leading a service management function for a group of Private pay wheelchair service users and managing all operations aspects. The role is accountable for the operational profit and loss, with your key objectives surrounding the efficient and cohesive management of both the logistical and clinical services within the service provision. In addition, the Service Operations Manager will be responsible for helping to set the vision and roadmap for the function and also play a part in setting the strategy for ongoing development of the Clinical Commercial Services department.

Key Responsibilities:

• To utilise reports to ensure all service level agreements and internal KPI's are met.
• To regularly review your departments KPI'S and act upon any areas of concern or slippage, ensuring effective management of the client journey
• To build and manage strong relationships with the Wheelchair Service (WCS), service users, and suppliers.
• To take ownership of customer and WCS complaints from point of contact to resolution and resolve them in a timely fashion.
• To support the Commercial Director in the delivery of the strategic change management programmes as required.
• To monitor team and individual performance against department and business objectives, taking appropriate action and consulting HR when necessary for the next course of action.
• To manage employee relations at a local level where possible and seeking advice from HR when necessary.

For an informal discussion about this role, please contact the HR Department at [email protected]. To be considered for this role, please complete our application form which is found on our website. No stand-alone CVs will be accepted.

Closing Date: 21st June 2024

This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check. Cost will be covered by the Company.

AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people.

Reference: VA822