Catering Restaurant Manager

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Covid-19 Vaccination

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We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword 'Whittington'

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

Job overview

To have principal responsibility for the day-to-day operation of the restaurant, for the duration of the shift

To ensure the restaurant meets and where possible exceeds its financial targets

To have responsibility for the procurement of provisions under the control of the Restaurant Manager

Where required oversee aspects of the Delivered Meal Service

To lead on agreed initiatives relating to improving services within the department in delivering the trust objectives

To have responsibility for ensuring food items are presented in line with Food Safety Regulations and Trust policy

To have responsibility for the quality, presentation and temperature of food on offer within the restaurant

To ensure servery and ancillary catering areas are maintained in a clean and hygienic condition at all times

To work, as part of a team in the provision of Catering Services to Staff, Visitors and Patients of the Whittington Hospital, ensuring the provision of a customer focused quality service.

Main duties of the job
• Compliance with current and future Food Safety (General Food Hygiene) Regulations.
• Attainment of set quality, quantity and nutritional meal content.
• Effective operational management of staff under your supervision
• Ensuring availability of meals at agreed times.
• Ensuring adequate provisions are available to fulfil agreed menus.
• Compliance with set quality, quantity and food waste control measures
• Compliance with the departments Hazard Analysis Critical Control Point [HACCP] procedures
• To manage and operate the department's Point of Sale register and cash loaders as required
• To comply with the trust Standing Financial Instructions
• To ensure all Point of Sale transactions are processed efficiently in a timely manner
• To ensure the update of the restaurant menu database
• To assist in the preparation and replenishing of provisions for service periods
• To ensure all customers are treated with the highest regard to customer care
• To work in a safe and hygienic manner, ensuring the highest standard of food safety
• To maintain the highest standard of personal and professional presentation
• To undertake on/off the job training as required
• To comply with trust policies and procedures

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

To work with minimum supervision and be prepared to undertake duties appropriate to the grade and post.

To undertake the administration of operational staff management issues, in line with set procedures

To manage daily customer enquiries, including complaints using your own initiative, seeking advice and support where necessary

To maintain and foster a positive working relationship with the restaurant and kitchen team

To allocate duties and supervise staff for whom you are responsible

To take responsibility for organising absence cover as required.

To oversee and account for cash and non-cash takings, ensuring set procedures are followed; investigating and reporting discrepancies to the Assistant Director of Facilities

To operate the restaurant's Point of Sale (cash) registers, ensuring the correct charging structures are applied in line with departmental policy

To have responsibility for the securing of the restaurant cash takings in line with the department's policy for safe cash handling.

To have responsibility for the cash handling of the departments cash loaders used as part of the Trust cash less card and vending systems, investigating discrepancies in accordance with local policy

To monitor the availability of change within the registers throughout the meals service.

To draw up duty rosters for Catering Food Service Assistants and arrange emergency cover where necessary, completing time-sheets and relevant payroll documentation

To check foods and beverages on offer for quantity, quality, appearance and temperature, recording in compliance with the departments HACCP policy and procedures

1.14 To ensure the service meets agreed service levels in respect of quality, quantity, presentation and Food Safety standards, (General Food Hygiene) Regulations 1995.

To ensure records are kept up to date; food safety documentation, for example Hazard Analysis Critical Control Point procedure forms.

To assist in menu planning and costing as required.

To undertake completion of provision orders for routine and non-routine foodstuff and equipment.

To assist in the service of meals and beverages in line with the department's portion control and presentation guidelines

To assist in the provision of special events, hospitalities and/or theme days

To supervise and/or assist in the clearing and cleaning of the Food Court dining areas, clearing and resetting tables within associated areas.

To monitor hygiene standards, complete cleaning schedule checklists and ensure corrective action is taken where necessary

To ensure Food Service Assistants comply with the department's Personal Hygiene standards

To supervise the clearing and cleaning of the restaurant, coffee lounge, kitchen and wash up areas including associated equipment, and the washing up of crockery and cutlery

To supervise and instruct Food Service Assistants and where required Food Technicians, in respect of routine and non-routine cleaning duties.

To advise on the production of acceptable quantities of food, to maximise income and minimise waste.

To be responsible for monitoring, and reducing food waste, in line with the objectives of the department.

To ensure service users are dealt with in an efficient, friendly and courteous manner

To ensure resources are used in a cost effective manner

To ensure departmental and corporate policies and procedures are adhered to.

To be proactively involved in sales promotion campaigns

To undertake an active role in developing and marketing the service.

To attend training sessions as required, and take part in staff training and development

To undertake staff appraisal within agreed guidelines

To provide supervision, leadership and support to staff under your control

To ensure Food Service Supervisor and Food Service Assistants are adequately trained and supervised, this includes the induction of new staff.

To assist and/or facilitate the ordering supplies and equipment for use within the department

To liaise with the Estates Department, ensuring the upkeep of equipment and general maintenance of the restaurant and associated areas.

To assist in compliance with Health & Safety requirements compliance within the department.

To ensure set standards of Health and safety are complied with in accordance with Trust policy.

Person specification

Skills

Essential criteria

• Able to use Microsoft Office & Excel software packages
• Ability to use own initiative with minimum supervision
• Ability to work unsupervised
• Good communicator both verbal and written
• Capability to follow instructions
• Ability to work within set deadlines
• Ability to co-ordinate multiple tasks
• Cash Handling Experience
• Able to motivate team members

Desirable criteria

• Previous customer care training
• Understanding of what constitutes good customer service

Knowledge

Essential criteria

• To be proactive and organized in the day-to-day department / service operations
• Knowledge of food hygiene regulations
• Customer Care awareness
• Health and Safety at Work
• String retail staff dining experience

Desirable criteria

• Awareness of sustainable Environmental initiatives relating to the work environment
• Knowledge of hospital Catering Services

Previous Experience

Essential criteria

• Previous supervisory or managerial experience
• Previous experience working within a Catering environment
• Understanding of Basic Food Hygiene principles, with the ability to attain the Foundation Food Hygiene Certification

Desirable criteria

• NHS experience
• Working large scale food service unit
• Previous managerial experience within a Catering health service environment

Qualifications

Essential criteria

• Understanding of Customer Care
• Catering qualification or relevant experience

Desirable criteria

• Catering Management qualification
• Foundation Food Hygiene qualification
• Intermediate Hygiene qualification
• Health and Safety training

Personal Qualities

Essential criteria

• Able to comply with all aspects of Food Hygiene Regulations
• Able to organise and plan own workload
• Flexible to the needs of the service
• Integrity and discretion
• Pragmatic approach with the ability to "get things done"; within agreed time table
• Good communication Skills
• Calm under pressure
• Team worker & leader

Desirable criteria

• Creative
• Outgoing, friendly personality

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.

• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.

• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Your application form -

1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.

Our processes -

1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.

Other important information -

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We would welcome applications from individuals who are from underrepresented groups in the organisation

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 280.4KB)
• Whittington Probationary Policy (PDF, 298.0KB)
• Whittington Employment Promise (PDF, 22.4KB)