Catering Manager - Twickenham Stadium

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Job Introduction

Catering Manager - Twickenham Stadium

£32,000

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

More about the role:

JOB PURPOSE:

The primary objective of the role is to ensure all tasks associated with food production, front and back of house services and any general support services are carried out with due regard to all Health & Safety and Food Safety regulations. Supervision of team members to ensure all responsibilities are completed to appropriate standards to support the efficient running of Tryline coffee shop in line with contractual requirements. Providing excellent service to all clients in a professional, efficient and friendly manner at all times, ensuring the setup for breakfast/lunch, stock rotation, stock ordering, food safety and food waste management is in line with the requirements.

ACCOUNTABILITIES:

• To be polite, professional and friendly at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• To maximise all sales opportunities through selling techniques where applicable
• To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
• To actively gain customer feedback, passing information gained onto your manager
• To always look out for opportunities to develop our service and business
• As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
• To ensure the successful delivery of individual events and projects
• Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
• Be prepared to attend all relevant training sessions and meetings
• To promote Compass Group and maintain a positive company image
• To actively support casual and variable team meetings and briefings, providing regular, clear and concise communication as required
• To actively support the Managers in motivating and engaging team members
• To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
• To report maintenance, health and safety issues to your line manager, including all accidents and near misses
• To promote good safety habits and methods of work
• To ensure all your areas of responsibility comply with company and statutory health and hygiene requirements
• To maintain the presentation of all areas of responsibility in the Tryline Coffee shop.
• To observe and comply with all company and unit procedures relating to reporting any issues to your line manager
• To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies

THE PERSON:

• Excellent communication and interpersonal skills.
• Keen eye for attention detail.
• Builds good working relationships with all stakeholders and delivers a service that exceeds expectations. Relationships are characterised by a high level of acceptance, co-operation and mutual respect.
• Responds quickly to changing circumstances by being flexible. To not only accept change but to seek it out. Value different perspectives and ideas.
• Adheres to a strong set of moral, ethical and professional principles which shows soundness of personal character, honesty and truthfulness. Takes personal responsibility and accountability
• A real "people" person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required
• Well versed in clarifying client and customer requirements
• Ability to work to deadlines
• Keeps abreast of market trends.
• Strong working knowledge of Tills

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive? Because diversity is our strength!

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