Catering and Events Manager - Twickenham Stadium

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Job Introduction

Catering and Events Manager - Twickenham Stadium

Basic - £39,520

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

JOB PURPOSE:

The primary objective is to provide day-to-day catering management services. The Catering & Events Manager must ensure the smooth planning and delivery of a first class catering product and service for Conference, Events & Banqueting and Match Days as required at the stadium to our clients and their customers whilst managing the business needs and performance standards.

Act as a brand custodian for the service delivery provided at Twickenham Stadium by Twickenham Experience, whilst striving to deliver market leading initiatives to ensure a quality guest experience. Keep abreast of market trends and competitor performance. Take ownership and responsibility for C&E operations as directed to include food service, bars, back of house and storage areas. Your basic hours of work will be 40 per week based over 5 days; your hours will be determined by the needs of the business.

ACCOUNTABILITIES:

• A manager, who must interact effectively across client and operational functions, to manage the team to superior operational and business performance.
• Through the required process and procedure of performance management ensure the professional and objective recruitment, induction, training development, appraisals and disciplinary and grievance handling for casual and variable team members.
• Supervise the casual and variable team meetings and briefings and ensure regular, clear and concise communication at all levels within the venue.
• Maintain the presentation of all areas of responsibility on site, as set out within the Operational standards guide for C&E and Major Events.
• Demonstrate and share best working practices in all duties, and comply with TEL policies and procedures
• Lead by example and ensure members of the team wear the correct, full and clean uniform whilst on duty. Actively address all issues relation to non-adherence of company standards.
• Ensure all maintenance issues and hazards are identified and dealt with promptly in line with TEL and RFU policy/practice.
• Be aware of and adhere to legal and company regulations relating to the following areas: Health & Safety at Work, Food Hygiene, Fire Regulations, Licensing Law, Sales of Goods / Trading Standards and Environmental policy.
• Ensure cost effective and appropriately skilled staffing levels are implemented throughout the Operational delivery to provide excellent customer service within the agreed standard and financial targets.
• Plan and monitor annual leave entitlements to ensure that the location is self-supporting during periods of leave.
• Demonstrate the ability to perform all tasks consistently to adhere to specifically agreed standards.
• Support the Operational Managers in communicating, motivating, and engaging the team.
• Ensure all stock takes are completed to company standards and to set deadlines.
• To manage and deliver staff planners, along with your Line Manager, to effectively set up and clear down areas of responsibility in line with business needs and in line with set targets.
• Prepare all cash and credit stock sheets, in accordance with the guidelines. Issue stocks according to stock sheets, recording accurately any shortfalls.
• Place orders directly with relevant suppliers (internal and external), in line with company policies, and ensure all relevant paper work is completed.
• Demonstrate excellent control of all operating costs in line with agreed set targets.
• Investigate revenue shortfalls and cost variances relating to the financial results for individual events and monthly results and implement necessary corrective action plan.
• Ensure that necessary audits are delivered and that TEL achieves the agreed target.

THE PERSON:

• Excellent communication and interpersonal skills.
• Keen eye for attention detail.
• Builds good working relationships with all stakeholders and delivers a service that exceeds expectations. Relationships are characterised by a high level of acceptance, co-operation and mutual respect.
• Responds quickly to changing circumstances by being flexible. To not only accept change but to seek it out. Value different perspectives and ideas.
• Adheres to a strong set of moral, ethical and professional principles which shows soundness of personal character, honesty and truthfulness. Takes personal responsibility and accountability
• A real "people" person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required
• Well versed in clarifying client and customer requirements
• Ability to work to deadlines
• Keeps abreast of market trends and competitor performance.
• Strong working knowledge of Microsoft and CRM products

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive? because diversity is our strength!