Casual Ticketing & Sales Duty Manager

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Summary

Shakespeare's Globe is currently seeking a Casual Ticketing and Sales Duty Manager.

More Details

We are committed to improving diversity and inclusion across our organisation. Don't meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you're excited about the role but your experience or qualifications don't perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

The role:Casual Ticketing and Sales Duty Managers support the Ticketing and Sales Management in ensuring the highest quality of service is delivered to our patrons, customers, and staff, whilst dealing with any issues as they arise in a calm and focused manner to ensure a smooth operation. They advise on all the Globe's activities by selling and actively promoting our wide range of activities and products and assist with the day-to-day operation of Ticketing and Sales, duty managing the team in the absence of the Ticketing and Sales Managers and ensuring the smooth operation of the department at all times.

The Skills

• Experience in team management/supervision and motivation with a demonstrable drive to sustain a first-class operation.
• Box Office experience with a knowledge of working with Tessitura or similar data management or ticketing software.
• Effective interpersonal skills.
• A practical and supportive approach to problem solving.
• Knowledge and understanding of the ticketing and visitor attraction market.
• Excellent customer service and interpersonal skills for effective communication with a diverse range of people and departments.
• Commitment to continuous improvement, of self, of team members and of service.
• Understands and always embodies the Globe's mission and values.
• A supportive and collaborative approach to management.

The team:The Ticketing and Sales Team work across all areas of The Globe to promote and sell tickets for theatre performances, education events, workshops and the guided tour. In addition to this, the team collaborate specifically with membership and access departments to ensure that patrons are well supported in these areas and that growth in our customer base is achieved. Our work is far-reaching, fast paced and full of variety, but is consistent with regards to our strong customer-centric focus. We offer a world-class service to our visitors and strive to ensure that every customer journey is smooth and every visitor experience is positive and memorable.
Benefits:

• Discount in the Globe shop and onsite restaurants/cafes
• Free entry to selected shows, events and activities
• Access to our free employee assistance programme
• Flu vaccination scheme
• A range of offers and discounts in the Bankside area through Better Bankside Buzz card.

To apply:

For more information, please download the job description from our main jobs page. To apply, please complete the online application form by 10:00am on Tuesday 16th September 2025.

Please note that we may close this advert early, once a certain number of applications have been received.

We regret that because of the high volume of anticipated applications, we may be unable to contact unsuccessful candidates. If you have any queries on the application process or online form, please email recruitment@shakespearesglobe.com