Casino Manager

Job Description

• Salary - £32,304+ tips + bonus potential
• 28 days annual leave increasing with service
• Balanced 40-hour work week - Because we believe in work-life harmony
• Share of Tips - Your exceptional service is recognised with a share of the tips
• Life cover and private medical insurance
• Contributory Pension Scheme
• 50% Off All Food - Treat you and your family to delicious meals across our venues at half the price
• Team Incentives & Events - Work hard, have fun, and earn fantastic rewards for reaching team goals & celebrate with regular social events
• Career Growth - We're invested in your future, offering opportunities to develop and grow within the company

As Casino Manager in our Grosvenor Casino Thanet, you'll support the General Manager in delivering an excellent experience that our customers will love; leading with energy and inspiring your team to offer a great time, every time.

• Develop a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage with a particular focus on gaming excellence
• Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all gaming activities in the Casino.
• Drive the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
• Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
• Proactively drive sales and control margin and costs to drive casino profitability
• Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling

Qualifications

• PML license holder and skilled in all areas of casino gaming
• Experience of managing a team within a service driven environment
• Fanatical about delivering unrivalled customer experience
• Excellent leader, communicator, collaborator

Additional Information]]>