Casino Manager

Job Description

Get a buzz from creating experiences which excite and entertain? Pride yourself on being an excellent leader, able to coach and mentor teams to drive results? Then we've got the perfect opportunity for you...

We're looking for a Casino Manager to join our awesome team in Southend-On-Sea. With responsibility for either gaming or hosting, you will support the General Manager in delivering an excellent experience that our customers will love; leading with energy and inspiring your team to offer a great time, every time.

You will:

• Be an integral part of the casino management team, striving to maximise performance in all areas of your casino, whether that be on the gaming floor or withinhosting, food & beverage.
• Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all hosting activities in the Casino.
• Develop, coach and mentor a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food & beverage.
• Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
• Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
• Proactively drive sales and control margin and costs to drive casino profitability
• Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling

Qualifications

• Ideally you will have previous casino gaming or hosting experience
• PML license holder with Duty Manager experience in areas of gaming/hosting and customer service.
• Customer focused with experiencein delivering excellent service in gaming or hosting activities, front of house/reception, F&B etc
• Experience of leading a team within a service driven environment, passion for coaching and developing teams to drive success
• Fanatical about delivering unrivalled customer experience.
• Excellent communicator, able to collaborate with the wider business.

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Additional Information]]>