Casino Manager

Job Description

We're looking for a passionate, customer focused Casino Manager with previous experience in a similar role to join our fabulous Cardiff Casino and support the General Manager in developing and implementing a business plan that delivers success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator.

If you get a buzz from creating experiences which excite and entertain, and pride yourself on being an excellent leader, able to coach others to drive results, this could be the perfect opportunity for you!

As our Casino Manager we'll want you to:

• Be an integral part of the casino management team, striving to maximise performance in all areas of your casino.
• Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all hosting activities in the Casino.
• Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics.
• Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements.
• Develop, coach and mentor a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage with a particular focus on hosting excellence
• Proactively drive sales and control margin and costs to drive casino profitability
• Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling

Qualifications

• Happy to develop the best candidate with the right attitude and behaviours (proactive approach, willingness to get stuck in, confidence to make decisions, desire to learn and develop self)
• Understanding what customers are looking for from their experience
• Ability to maximise performance in all areas of the gaming floor
• A Customer-Centric Approach that will drive high engagement and confidence in your teams to provide first-class customer service that excites and entertains.
• Strong Stakeholder Engagement, challenging where necessary and holding each other to account.
• Adaptability to help embrace change in our evolving business environment.
• Strong Communication Skills that will foster open communication, enabling feedback and driving positive change.
• Beneficial if you have previous casino gaming experience but not essential
• Advantage if you hold a Personal Management Licence (PML)
• Expertise in the rules of Safer Gambling, ensuring our customers play in a safe and fun environment

Additional Information

40 hours per week (working shifts typically are 7am - 3pm / 3pm - 11pm / 11pm - 7am)

#LI-GB1#LI-Onsite

• Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
• Fantastic Rewards Package: Beyond a competitive salary, our rewardpackage includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
• Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
• Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team's success.
• Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
• People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
• High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
• Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.

Don't miss out on the opportunity to join a people-focused business, offering a high-performing culture where you and your team can work, win, and grow together.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.]]>