Case Manager/Support Worker

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Job overview

The Case Manager/Support Worker will provide case management for assessment, treatment and assertive signposting to existing services outside of the hospital setting for a time limited period. As such, the role will require active management of administration and contribution to the coordination of the MDT and services, as well as engagement with a wide range of stakeholders internally and externally to UCLH.

Therefore, the ability to work in an innovative and in a flexible manner to support with the delivery of the service, with support from senior managers, is a key requirement

Main duties of the job

The role requires the use of specialist knowledge, good relationship skills as well as considerable resilience to empower service users who may have varying degrees of mental health, addiction and trauma related issues to engage with health and social care services.

This will include having an advocacy role on behalf of the service user to access mainstream services, accompanying the individual to appointments and assisting them with housing, financial and health and wellbeing needs. The post-holder will be a core member of the Integrated Operations Service working on the delivery and operational output of the HIC.

The postholder will demonstrate the ability to work effectively within a multidisciplinary led service, as part of the clinical and operational team in the delivery of a wraparound model of care for homeless people within NCL.

The Case Manager/Support Worker will adhere to Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England (2013), and Compassion in Practice

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National Throat,Nose and Ear Hospital
• Eastman Dental Hospital
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

Detailed job description and main responsibilities

Working within the Integrated Operations service you will be joining the team at a very exciting time with the ongoing development of this successful and established service called the Homeless Intermediate Care Team (HICT), which forms part of the NCL Out of Hospital Care Model (OOHCM). The NCL OOCHM is one of seventeen pilot sites across England funded by the Department of Health and Social Care (DHSC).

The OOHCM supports people experiencing homelessness with health and social care support and temporary accommodation after being discharged from hospital. The vision is to end the cycle of the homeless population leaving hospital often being discharged back to the streets who then quickly re-present to emergency departments.

The Homeless Intermediate Care Team (HICT) is aligned to Discharge to Assess (D2A) principals focusing on patients being discharged from UCLH, Royal Free and Whittington hospitals and their respective D2A P2 stepdown beds. The service works with adults who are experiencing homelessness, rough sleepers and those at risk of rough sleeping including those with no recourse to public funds (NRPF).

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

Person specification

Knowledge and Qualifications

Essential criteria

• NVQ Level 3 or equivalent relevant experience / HSC Diploma Level 3 Advanced / Higher apprenticeship Level 3

Experience

Essential criteria

• Experience in carrying out assigned duties after training
• Working in a team
• Working in a Health Care or related setting
• Good standard of written and spoken English
• Experience of working with inclusion health population e.g. those experiencing homelessness

Communication

Essential criteria

• Able to deal with the public in person and on the phone
• Able to support and reassure patients/carers in distress
• Understands importance of maintaining confidentiality

Person and People Development

Essential criteria

• Demonstrates understanding of own role within the team

Health, Safety and Security

Essential criteria

• Understand importance of infection control

Service Improvement

Essential criteria

• Ability to carry out administrative and clerical duties appropriate to the work area

Quality & Information processing

Essential criteria

• Able to maintain resources efficiently and effectively
• Prepared to use a computer/ learn how to use a computer to record information

Equality and Diversity

Essential criteria

• Knowledge and understanding of the importance of equal opportunities
• Demonstrates understanding of importance of maintaining privacy and dignity

Desirable criteria

• Experience of giving care in a multi-cultural environment

Enablement to address health and wellbeing needs

Essential criteria

• Understands importance of Health Promotion

Provision of care to meet health and wellbeing needs

Essential criteria

• Able to provide essential care for patients as directed
• Able to carry out clinical procedures as required
• Prepared to use a computer/ learn how to use a computer to record information

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.