Case Manager Assistant

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A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.

As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people's lives.

THE PURPOSE OF THE ROLE

As Case Manager Assistant you will be responsible for providing day to day operational support to a team of Clinical Case Managers.

WHAT YOU WILL BE DOING AS CASE MANAGER ASSISTANT

• Undertake research as directed for the sourcing of services, equipment and other client related requirements.
• Initiate and coordinate the management of the third-party provider process.
• Undertake the administration and recording in relation to client funding requests for the above.
• Provide monitoring support to the client account process ensuring case managers have access to accurate balance information when needed.
• Assist clients to prepare for meetings and appointments.
• Liaise with members of the multi-disciplinary team as required.
• Follow up request for GP and medical records.
• Undertake all required administration requirements as indicated by the identified case managers.
• Be responsible for the organisation of client related meetings, ensuring invitations are issued, agendas produced, accurate minutes maintained and circulated.
• Be responsible for the gathering of pre meeting reports and summaries as required.
• Undertake direct client related work as allocated by the case manager. This will include the establishing of timetables, implementation of agreed strategies and monitoring to report back on their effectiveness

• Set up taxi accounts
• Ensure contacts are added correctly.
• Booking taxis for clients.
• Flagging up when goal sheets and risk assessments need to be updated / reviewed.

SKILLS AND EXPERIENCE REQUIRED

• Excellent written and verbal communication skills.
• Microsoft Office proficient.
• Experience working in a clinical setting with individuals with disability or who are vulnerable.
• Excellent organisational and interpersonal skills.
• Ability to work independently on a broad variety of projects with competing deadlines.

PERSONAL ATTRIBUTES

• Curious to challenge the status quo.
• Unified in working together for the same goals and vision.
• Driven to achieve, succeed, and progress.
• Passionate about our customers, our business and personal performance.

In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health.

We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.

You can find out more about us at www.bushco.co.uk

We look forward to hearing from you!