Case Manager

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25th February, 2025

Mortgage Case Manager
Salary: £26,000 - £32,000 (DOE) + Bonus
Location: Manchester Office
Mon - Friday - No Weekends

Consegna Talent are partner with an exclusive boutique, Independent Mortgage Broker in Manchester. Our client is looking for a Mortgage Case Manager to join the business following some recent internal progression. As a Mortgage Case Manager, you will play a crucial role in managing the entire mortgage application process from start to finish. This is an excellent opportunity for someone with a strong understanding of mortgage products, exceptional communication skills, and a knack for detail. Equally, perfect for those looking to obtain the CeMAP qualification and progress their career in mortgages.

Key Responsibilities:

• Serve as the primary point of contact for clients throughout the mortgage process.
• Guide clients through the application process, answering questions and providing timely updates.
• Collect and review necessary documentation from clients, ensuring completeness and accuracy.
• Coordinate with underwriters, appraisers, and other relevant parties to facilitate the timely processing of applications.
• Monitor loan progress and manage timelines to meet closing dates.
• Verify client information and documentation for accuracy and completeness.
• Maintain detailed records of client interactions and status updates.
• Proactively identify and resolve potential issues in the mortgage process.
• Provide exceptional customer service, addressing client needs and concerns promptly.
• Collaborate with team members, including loan officers and underwriters, to ensure a smooth mortgage process.

Requirements:

• Experience: Previous experience in mortgage administration
• Knowledge: Familiarity with mortgage products, lending criteria, and regulatory requirements.
• Skills: Strong organisational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with clients and stakeholders.
• IT Proficiency: Competent in using mortgage processing software and MS Office applications.
• Team Player: Ability to work collaboratively as part of a team, supporting colleagues as needed.

If you are currently a Mortgage Admin or Case Manager looking for a new challenge, please reach out to Jay Garratt from Consegna Talent or apply here!