Case Manager

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About Selina

At Selina Finance, our mission is to give people access to the wealth they have in their homes, and we're doing that by building a next-generation digital lender - starting with a home equity loan product. More than £2tn equity value is locked up in UK homes, while homeowners still need to rely on high-interest rate consumer loans, credit cards or overdrafts. We believe this is unfair and unnecessary. We offer a financing product unlike anything else out there, one that is as flexible as a current account, as affordable as a mortgage, and as easy to apply for as a consumer loan.

We are building an incredible team and culture of high performance, development, reward and recognition, ready for the next phase of our adventure and this is where you come in!

We have quite a few things to be proud of:

Voted top 30 of 'Tempos 100 best start-ups to work for 2023'

We have 19 different nationalities across our London + Manchester offices

Series B funded by leading VC funds

Disability Confident Committed employer
BCorp Certified

Rated highly in our employee survey on:
• Workplace Culture
• Work Life/Balance
• Employee Recognition

We are looking for a customer-centric Case Manager with excellent attention to detail to join our Direct Sales team here at Selina Finance! This role will be crucial in managing the pipeline of loan applications efficiently and quickly, requiring the ability to communicate well with customers and Selina's underwriters and master Selina's application requirements and underwriting policy. This might be the job for you if you have experience in similar mortgage or consumer lending roles and have impeccable organisational and time management skills.

What will you be doing?

• Responsible for packaging and submitting loan applications for customers who apply for a Selina loan directly from our online channels.
• Assess the validity and adequacy of documentation obtained from applicants before submission into underwriting.
• Communicate effectively both externally with customers and internally with underwriters and the advice team throughout the Selina loan application process.
• Manage the application pipeline effectively and ensure customers are swiftly updated on the progress of their loan application, including any updates from underwriting and requests for further information when necessary.
• Deal with customers over email and the telephone politely and professionally, providing a positive, smooth and reassuring experience.

What we offer:

• £32,000 base salary, dependant on experience (review after successful probation period)
• Monthly commission (based on completion of bases submitted to Underwriting)
• 25 days annual leave, plus bank holidays
• Bi-annual Bonus (discretionary)
• Growth Shares
• Annual L&D budget
• Cycle to work scheme
• 3% pension contribution
• Monthly socials
• Free access to mental health support via 'Spill'
• A choice of benefits that work for you courtesy of our benefits platform, 'Thanks Ben'
• Annual £60 cycle allowance for Santander cycles or Evans (via 'Thanks Ben')

We are an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We also welcome and encourage applications from traditionally underrepresented categories, and provide feedback to any candidate we interview, even if that feedback is speaking to another candidate being more suitable for the role.

What about you, what do you need to bring/have?

• 2-4 years of experience working within a mortgage or specialist consumer lending in case management or underwriting
• Ability to quickly build practical knowledge of a lender's lending policy and packaging requirements.
• Great administrative and time management skills, and track record in working in a high-volume lending environment
• Excellent attention to detail and ability to work across a lender submission portal and customer CRM.
• Confident and empathetic communicator who can maximise customer satisfaction by putting customers at ease and making the application experience as smooth as possible.