Case Manager
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Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
Do you have a real passion for making a difference to children and young people?
Would you like to be part of shaping an innovative keyworking support service for children and young people (CYP) in North East London?
We are looking for Band 6 Case managers to support the new Keyworking Service for children and young people (CYP) aged 0-25 years, who have learning disabilities and / or are autistic. The service will work with those who have the most complex needs and are either at risk of admission or at inpatient.
We are looking for passionate and motivated professionals with extensive experience working with children and young people's services (0-25 years) who can become experts in the range of services across the North East London boroughs. They must be able to build strong partnerships with other NELFT services and NEL Partners and external stakeholders to ensure service delivery is of high quality whilst promoting NELFT values.
Candidates must have direct experience of working with families with children or adults who have complex needs with an ability to support families and young people to navigate through care systems and pathways. They must have an ability to empower parents/carers and individuals and to work in a co-productive style.
Main duties of the job
The post holder will be responsible for a caseload of children and young people aged 0-25 years old who have been referred to the Keyworking Service from Dynamic Support Registers across North East London. The post holder will provide care coordination and act as the key worker across health, social care, education and voluntary sectors to manage the care and support of children and young people to prevent admission to hospital, or reduce length of stay in hospital if the young person is already an inpatient.
The post holder will ensure that there is a coordinated multi-agency plan in place to support patients on their caseloads. Patients are at the heart of the model, and in partnership with professionals, supported by dedicated case management. All involved, including the person and the carer, will design care plans together to keep the person well for as long as possible and achieve outcomes they identify.
The post holder will be responsible for ensuring that the service meets the agreed key performance indicators (KPIs) and is operating in line with the Care Quality Commission (CQC) guidance and that the service is effectively monitored and delivered in a cost-effective manner whilst ensuring that the care and support given is of the highest standard.
The post holder will be responsible for ensuring appropriate information is readily available to commissioner's, senior manager, CQC and local authority as required and that this information is maintained and up to date.
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement - London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum).
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent experience.
Desirable criteria
- Registered Nurse (RMN Mental Health, LD, RGN) or AHP or Dip SW, CSS or CQSW.
Experience
Essential criteria
- Extensive experience of working directly with young people with complex, acute mental health conditions and challenging behaviours who may be autistic and/or have learning disabilities to develop personalised support plans or equivalent
Knowledge
Essential criteria
- Understanding of care planning, coordination and risk assessment and management within community settings.
Desirable criteria
- Understanding of the background to and aims of current healthcare policy in London and nationally on DSR, C(E)TRs and keyworking.
- Knowledge of the Mental Health Act, Mental Capacity Act, and related legislation, codes of practice and guidance.
Skills
Essential criteria
- Able to receive and present highly complex, sensitive, or contentious information to a range of stakeholders / partners.
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
- A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
- A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
- Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
- Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.
Supporting our Armed Forces
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.
Equal opportunities employer
We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.
We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format i.e. Braille or audio tape please contact the recruitment team on 0300 300 1530 or email recruitment@nelft.nhs.uk.
Correspondence with us
You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post.
In the event of a high number of responses to any advert, NELFT reserves the right to close the vacancy early. If you do not hear from us within three weeks of the closing date then please assume you have not been successful on this occasion.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- Case Manager Job Description & Person Specification (PDF, 632.5KB)
- NELFT Application - Hints and Tips (PDF, 38.4KB)