Carshalton PCN Practice Manager Lead

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Job summary

The Practice Manager lead role is applicable to all practice managers and deputy practice managers in Carshalton.

The specified role is to work with Sutton Primary Care Networks to support and deliver effective collaborative opportunities for general practice and offer best practice services to the patients of Sutton.

This role will provide strong communication links between the PCN Clinical Directors, PCN Leadership Team, PCN Services with member practices including practice clinical, management teams, other admin and clerical staff. It will also support NHSE, ICB & PCN policy, initiatives and projects by delivering suitable expertise and working knowledge of primary care to enable effective at scale working.

The post holder will support improvements in primary care networks and across the wider health and care community to enable workforce transformation and ensure consistent delivery of high-quality services to patients in their PCNs and for the Borough.

Main duties of the job

• Provide effective communications to ensure all member practices are fully up to date with the requirements and priorities of the PCNsto enable them to deliver effective, consistent and best practice primary care services.
• Support the PCN Leadership Team to spread best practice and improve quality of primary care provision across all the practices.
• To proactively read, understand, disseminate and contribute to work around national specifications, local enhanced services, other projects and proposals for out of hospital and primary care service developments
• Work with others to create effective collaborations with all areas of health and care across Sutton and to streamline services and eliminate operational and other issues.
• To organise and manage regular Sutton PM forums, inviting suitable visitors, making appropriate notifications, keeping records of attendance and following up where practices are not regularly represented, keeping notes of meetings and making these available at timely intervals particularly for those unable to attend.
• Provide specific support to the PCN Leadership Team on Sutton specific initiatives and around specialist skills held, project topics may include things like working at scale, workforce planning, IT, shared policies and PMS review.
• Assist and guide other Practice Managers or their deputies, where required, to build the resilience of the workforce and help develop skills consistently across Sutton.

About us

The Sutton Primary Care Networks is the collaborative vehicle for the four Sutton PCNs and the former Sutton GP Federation working together as a single entity. We are a Community Interest Company that aims to reinvest surpluses back into general practice and primary care for the benefit of our practices and the people who form the communities we serve.

Our four PCNs represent all 23 GP surgeries around Sutton. Their collective footprints cover all of the London Borough of Sutton and its residents who are able to access and benefit from the services and improvements offered by Primary Care Networks.

The networks will have expanded neighborhood teams which will comprise a range of staff such as GPs, pharmacists, district nurses, community geriatricians, dementia workers and Allied HealthProfessionals such as physiotherapists and podiatrists/chiropodists, joined by social care and the voluntary sector. Under the plans, all general practices will be aligned to a PCN, covering 30,000-50,000 patients, with local Enhanced services funded by CCGs and provided through the new network contracts (see below). The networks will provide the structure and funding for services to be developed locally, in response to the needs of the patients they serve. It is important that community pharmacy teams are fully involved in the work of their PCN.

Job description

Job responsibilities

Role Purpose

The Practice Manager lead role is to work with Sutton Primary Care Networks to support and deliver effective collaborative opportunities for general practice and offer best practice services to the patients of Sutton.

This role will provide strong communication links between the PCN Clinical Directors, PCN Leadership Team, PCN Services with member practices including practice clinical, management teams, other admin and clerical staff. It will also support NHSE, ICB & PCN policy, initiatives and projects by delivering suitable expertise and working knowledge of primary care to enable effective at scale working.

The post holder will support improvements in primary care networks and across the wider health and care community to enable workforce transformation and ensure consistent delivery of high-quality services to patients in their PCNs and for the Borough.

Key Responsibilities

• Provide effective communications to ensure all member practices are fully up to date with the requirements and priorities of the PCNs (both individually and collaboratively) to enable them to deliver effective, consistent and best practice primary care services.
• Support the PCN Leadership Team to spread best practice and improve quality of primary care provision across all the practices in the PCN and Sutton.
• To proactively read, understand, disseminate and contribute to work around national specifications, local enhanced services, other projects and proposals for out of hospital and primary care service developments.
• Work with others to create effective collaborations with all areas of health and care across Sutton and to streamline services and eliminate operational and other issues.
• To organise and manage regular Sutton PM forums, inviting suitable visitors, making appropriate notifications, keeping records of attendance and following up where practices are not regularly represented, keeping notes of meetings and making these available at timely intervals particularly for those unable to attend. Ensure meetings are held in line with the PCNs governance structure.
• Provide specific support to the PCN Leadership Team on Sutton specific initiatives and around specialist skills held, project topics may include things like working at scale, workforce planning, IT, shared policies and PMS review.
• Assist and guide other Practice Managers or their deputies, where required, to build the resilience of the workforce and help develop skills consistently across Sutton.
• Support the development of appropriate training, development and workforce transformation for practices ensuring that all practices in each PCN are aware of available training opportunities and are disseminating this to their staff.
• Work with the training hub to develop an appropriate programme of training and education for Sutton practices and the wider healthcare community and in line with HEE and local PCN requirements.
• Attending relevant individual and joint PCN meetings, monthly Practice Managers Forum and ad hoc meetings as required. Ensuring the minutes of meetings have been referenced and shared or the information summarized and disseminated as appropriate to PM colleagues.
• Take responsibility for ensuring that national guidance is interpreted locally in an appropriate way.
• Communicate the priorities, plans and projects of the PCNs to PM colleagues and the broader non- clinical teams in own PCN and across Sutton where necessary.
• To work alongside and advise the PCN development team to undertake PCN led initiatives and training days e.g., PLTs, PCN workshops and Forums.
• To utilise key performance information, (that maybe complex, sensitive or contentious). This may involve overcoming barriers to understanding, to large groups in an antagonistic or hostile setting and/or where expert opinion differs.
• To work collaboratively with the PCN and advise on how best to integrate the PCN teams with general practice and work together to overcome any barriers to cohesion.

Job description
Job responsibilities

Role Purpose

The Practice Manager lead role is to work with Sutton Primary Care Networks to support and deliver effective collaborative opportunities for general practice and offer best practice services to the patients of Sutton.

This role will provide strong communication links between the PCN Clinical Directors, PCN Leadership Team, PCN Services with member practices including practice clinical, management teams, other admin and clerical staff. It will also support NHSE, ICB & PCN policy, initiatives and projects by delivering suitable expertise and working knowledge of primary care to enable effective at scale working.

The post holder will support improvements in primary care networks and across the wider health and care community to enable workforce transformation and ensure consistent delivery of high-quality services to patients in their PCNs and for the Borough.

Key Responsibilities

• Provide effective communications to ensure all member practices are fully up to date with the requirements and priorities of the PCNs (both individually and collaboratively) to enable them to deliver effective, consistent and best practice primary care services.
• Support the PCN Leadership Team to spread best practice and improve quality of primary care provision across all the practices in the PCN and Sutton.
• To proactively read, understand, disseminate and contribute to work around national specifications, local enhanced services, other projects and proposals for out of hospital and primary care service developments.
• Work with others to create effective collaborations with all areas of health and care across Sutton and to streamline services and eliminate operational and other issues.
• To organise and manage regular Sutton PM forums, inviting suitable visitors, making appropriate notifications, keeping records of attendance and following up where practices are not regularly represented, keeping notes of meetings and making these available at timely intervals particularly for those unable to attend. Ensure meetings are held in line with the PCNs governance structure.
• Provide specific support to the PCN Leadership Team on Sutton specific initiatives and around specialist skills held, project topics may include things like working at scale, workforce planning, IT, shared policies and PMS review.
• Assist and guide other Practice Managers or their deputies, where required, to build the resilience of the workforce and help develop skills consistently across Sutton.
• Support the development of appropriate training, development and workforce transformation for practices ensuring that all practices in each PCN are aware of available training opportunities and are disseminating this to their staff.
• Work with the training hub to develop an appropriate programme of training and education for Sutton practices and the wider healthcare community and in line with HEE and local PCN requirements.
• Attending relevant individual and joint PCN meetings, monthly Practice Managers Forum and ad hoc meetings as required. Ensuring the minutes of meetings have been referenced and shared or the information summarized and disseminated as appropriate to PM colleagues.
• Take responsibility for ensuring that national guidance is interpreted locally in an appropriate way.
• Communicate the priorities, plans and projects of the PCNs to PM colleagues and the broader non- clinical teams in own PCN and across Sutton where necessary.
• To work alongside and advise the PCN development team to undertake PCN led initiatives and training days e.g., PLTs, PCN workshops and Forums.
• To utilise key performance information, (that maybe complex, sensitive or contentious). This may involve overcoming barriers to understanding, to large groups in an antagonistic or hostile setting and/or where expert opinion differs.
• To work collaboratively with the PCN and advise on how best to integrate the PCN teams with general practice and work together to overcome any barriers to cohesion.

Person Specification

Qualifications

Essential

• - Experience of continued and present working at a senior management level in general medical practice in Sutton (to include all or some of the standard functions such as HR, finance, premises, IT and general administration)
• - Achievement of an accredited leadership diploma or certificate programme or a commitment to undertake one in the next 18 months from commencement of the role.
• - In-depth understanding of CQC requirements, key lines of enquiries and best practice.
• - Communication skills
• - Management skills
• - Working knowledge of Microsoft Office with strong keyboard skills
• - Committed to continuous improvement of customer focused services and key values of the NHS Long Term Plan
• - High energy levels, drive and enthusiasm
• - Strong team working and an ability to recognise the contribution of others
• - Ability to interact well with staff at all levels in organisations
• - Ability to manage and resolve conflict

Desirable

• - In-depth understanding of NHS reforms, policy framework and organisations.

Person Specification
Qualifications

Essential

• - Experience of continued and present working at a senior management level in general medical practice in Sutton (to include all or some of the standard functions such as HR, finance, premises, IT and general administration)
• - Achievement of an accredited leadership diploma or certificate programme or a commitment to undertake one in the next 18 months from commencement of the role.
• - In-depth understanding of CQC requirements, key lines of enquiries and best practice.
• - Communication skills
• - Management skills
• - Working knowledge of Microsoft Office with strong keyboard skills
• - Committed to continuous improvement of customer focused services and key values of the NHS Long Term Plan
• - High energy levels, drive and enthusiasm
• - Strong team working and an ability to recognise the contribution of others
• - Ability to interact well with staff at all levels in organisations
• - Ability to manage and resolve conflict

Desirable

• - In-depth understanding of NHS reforms, policy framework and organisations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

Sutton Primary Care Networks
Address

Sutton Primary Care Networks

Railway Approach

Wallington

Surrey

SM6 0DZ