Care Senior Service Manager

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*Interviews will be held as soon as great candidates apply!*

We're looking for an experienced Senior Service Manager to direct the strategic requirement, operational care standard and continuous improvement of our services to our clients, the unpaid carers, across Surrey.

What will I be responsible for?

You will manage the Service Managers and ensure operational excellence and compliancy within your allocated sector.

You're responsible to the Care Operations Manager and will collaborate with the other Senior Service Managers to execute strategic visions at the direction of the Head of Care Operations & Registered Manager. Continuously aspiring to revolutionising the care and support provided to our clients.

You will provide expert leadership around Safeguarding Concerns and be a role model for other members of the operations management team. The applicant must join with proven leadership experience and thorough understanding of CQC regulatory requirements.

What we can offer you:
• Salary of circa. £32,000 per annum plus £25 per out of hour shift payment
• Company pension scheme
• Life assurance (2 x annual salary)
• Refer a friend scheme

A full list of all the fantastic benefits we offer, can be viewed in the attachment below.

Could this be the ideal role for me?

To be considered for this role, you will require the following skills and competencies:
• The willingness to commence NVQ Level 3 and/or Level 5 in Health and Social Care within three months. Funded by the organisation.
• Care Certificate and knowledge of CQC regulations and Health Care Act.
• Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions.
• Excellent verbal and written communication skills.
• Good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software.
• Experience of participating in or leading formal processes, e.g. disciplinary or absence management processes.
• Knowledge of safeguarding protocols and experience of handling safeguarding concerns.
• Ability to develop good working relationships with team members, carers and people with care and support needs, while maintaining appropriate personal boundaries.
• Adherence to policies, procedures and national, regional and local guidance.
• Ability to demonstrate dignity and respect for adults and children with care and support needs.
• Understanding of the importance of confidentiality.
• Thorough understanding of the needs of (unpaid) carers.

Other:
• Full UK driver's licence with use of a roadworthy car with business insurance
• Willingness to travel throughout Surrey.

Please note, all candidates must provide proof of Right to Work in the UK. We cannot offer sponsorship to overseas applications.

We are an equal opportunities employer, committed to safeguarding and the welfare of our clients. We expect all staff and volunteers to share this commitment.