Cardroom Supervisor

Job Description

Grosvenor Casino, Walsall

Leading your team of dealers in a way to create a successful card room is a big ask! Using your skills and experience to entertain guests, keep your team engaged and remain commercially focused, you'll be challenged daily.

You'll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.

As a card room supervisor you will have autonomy with a supported structure to deliver the best poker games through great service, well developed team and the ability to make the most of opportunities as they arise.

You will;

• Welcome customers warmly in to the business
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Lead your team to provide efficient and dynamic service
• Support the Management Team with new initiatives, budget control and positively driving the business forward.
• Coach and train team members to the highest standard
• Deliver an excellent quality experience by evaluating individual needs and acting upon this information
• Communicate effectively with colleagues and card room supervisor
• Create an environment of community and fun
• Develop the poker community via social media, promotions and marketing
• Maintain the security of the game, cash and assets
• Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• (Preferred) Previous experience working as a poker dealer/supervisor
• Extensive knowledge of games operated in the poker room
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Good interpersonal skills and conflict resolution
• Experience of working within high pressure environments
• Experience and confidence to deliver training and coaching

Additional Information]]>