Cardio-Respiratory Administration Manager
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Job summary
We are looking to recruit a Cardio-Respiratory Administration Manager to lead with provision of Cardiac Diagnostics within the newly created Community Diagnostic Centre and Maintaining services delivered at LTHTR.
This very important role involves
The day to day supervision of Patient Services & will provide cross cover with colleague ensuring the effective provision of a high quality, professional administration service within Cardio-Respiratory.
You will work on specific and adhoc projects at the discretion of the Senior Management Team.
The Post Holder will be required to cover for the Senior Administration Managers as required
The post holder will act as Duty Manager on a rota basis [including waiting/liaising with patients awaiting Ambulance Transport]
Main duties of the job
- Provides a key link between the department's senior management team, ensuring that programmes of work are co-coordinated effectively and deadlines met.
- Acts as first point of contact in dealing with all forms of complex/contentious enquiries/visitors (telephone/face to face, correspondence) which are unable to be handled by the administration team, in a competent and professional manner, maintaining a professional image appropriate to the role and creating a positive image of the organisation.
- Provides first point of contact line management support to designated staff to ensure provision of a quality service for all patients and deal with appropriate line management issues
- Pro-actively identifies and resolves issues arising in the daily operation of work streams.
- Assists in monitoring staff sickness attendance and take responsibility for completion of relevant return to work, in the absence of Senior Management
- Assists senior management in the Appraisal process
- Assists with the recruitment selection process as required
- Provides a comprehensive administration and support service
- To act as Duty Manager on a rota basis (incl. waiting/liaising with patients awaiting ambulance transport)
About us
We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of
Job description
Job responsibilities
- Provides a key link between the departments senior management team, ensuring that programmes of work are co-coordinated effectively and deadlines met.
- Acts as first point of contact in dealing with all forms of complex/contentious enquiries/visitors (telephone/face to face, correspondence) which are unable to be handled by the administration team, in a competent and professional manner, maintaining a professional image appropriate to the role and creating a positive image of the organisation
- Provides line management support to designated staff to ensure provision of a quality service for all patients and deal with appropriate line management issues
- Acts as a first point of contact for all staffing issues
- Pro-actively identifies and resolves issues arising in the daily operation of work streams.
- Monitors staff sickness attendance and take responsibility for completion of relevant return to work, in the absence of Senior Management
- To act as Duty Manager on a rota basis
Job description
Job responsibilities
- Provides a key link between the departments senior management team, ensuring that programmes of work are co-coordinated effectively and deadlines met.
- Acts as first point of contact in dealing with all forms of complex/contentious enquiries/visitors (telephone/face to face, correspondence) which are unable to be handled by the administration team, in a competent and professional manner, maintaining a professional image appropriate to the role and creating a positive image of the organisation
- Provides line management support to designated staff to ensure provision of a quality service for all patients and deal with appropriate line management issues
- Acts as a first point of contact for all staffing issues
- Pro-actively identifies and resolves issues arising in the daily operation of work streams.
- Monitors staff sickness attendance and take responsibility for completion of relevant return to work, in the absence of Senior Management
- To act as Duty Manager on a rota basis
Person Specification
Qualifications & Education
Essential
- oGood General Education
- oGCSE/O Level or equivalent in English & Mathematics
- oECDL or equivalent experience
Desirable
- Qualification in Supervisory Management
Knowledge & Experience
Essential
- oExperience of staff supervision/management
- oEfficient in the use of Microsoft Word for Windows
- oExperience of Excel, power Point, Oracle based systems, email and internet
- oSignificant previous admin experience
- oExperience of working with/production of accurate statistical reports to tight deadlines
- oKnowledge & understanding of a formal QA system
- oExperience of carrying out quality audit
- oGood knowledge & understanding of Health/Safety/Security & Data Protection
Desirable
- oExperience of Recruitment & Selection Procedures
- oKnowledge of Financial Procedures
- oKnowledge of Prosys in-house computer system
- oExperience of an ISO Quality System
- oExperience of Prosthetic, Orthotic or Wheelchair Services
Person Specification
Qualifications & Education
Essential
- oGood General Education
- oGCSE/O Level or equivalent in English & Mathematics
- oECDL or equivalent experience
Desirable
- Qualification in Supervisory Management
Knowledge & Experience
Essential
- oExperience of staff supervision/management
- oEfficient in the use of Microsoft Word for Windows
- oExperience of Excel, power Point, Oracle based systems, email and internet
- oSignificant previous admin experience
- oExperience of working with/production of accurate statistical reports to tight deadlines
- oKnowledge & understanding of a formal QA system
- oExperience of carrying out quality audit
- oGood knowledge & understanding of Health/Safety/Security & Data Protection
Desirable
- oExperience of Recruitment & Selection Procedures
- oKnowledge of Financial Procedures
- oKnowledge of Prosys in-house computer system
- oExperience of an ISO Quality System
- oExperience of Prosthetic, Orthotic or Wheelchair Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
Cardio-Respiratory Department
Sharoe Green Lane North, Fulwood
PRESTON
PR29HT
Employer's website