Capacity & Flow Business Manager

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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Job overview

Project manage the development of capacity and flow within the Division. Be
responsible for the flow of service users through the integrated care pathway system and develop mechanisms for ensuring that the capacity available within the service is managed effectively.

Main duties of the job

The successful applicant will have extensive operational experience of Medium/Low and/or High secure referrals and an understanding of the complexities and legal challenges that may arise. The successful candidate will have experience of working with NHS Commissioners to ensure standards and compliance metrics are reported accurately and achieved, with the skills escalate in a timely and effective way.

The successful candidate will evidence sound decision-making ability, be highly responsive, flexible and able to meet the needs of secure clinical services. You will have the ability to engage key stakeholders including HMP services and the Ministry of Justice. The successful candidate will have good inter-personal skills, lead by example, and have the ability to deal with complex cases.

The successful candidate will be educated to degree level in business or health management and hold a Prince II qualification, in addition to having extensive experience of working in forensic services.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

Principal Responsibilities:
Managing Capacity & Flow
1. Project manage the development of referrals, capacity and flow within the Division
2. Use of lean principles to examine process mapping an eliminate waste in system.
3. To take on additional project work related to increased capacity and flow and other projects as directed by the Division.
2. To attend the Trust Co-ordination Team meeting providing a weekly report on the activity and issues affecting capacity and flow within the Division and the strategies/mechanisms used to address this.
3. To attend the Network Panel
4. To attend ICB liaison meetings
5. In conjunction with the senior managers, establish levels of capacity within the Division.
6. Maintain a daily summary of the current levels of capacity within the Division and maintaining the service user's database.
7. Coordinate the activities of the Divisional admissions panel, and monitor, evaluate and report activity against the standards laid down within the service's care pathway protocol.
8. Establish the responsible commissioner for all new referrals.
9. Maintain contact with all out of area treatments and agree and formalise definitive waiting lists with the ICB's.
10. Liaise with colleagues across the organisation to effect maximum use of bed capacity within the Division ensuring compliance with the bed occupancy standard laid down within the service specification and CQUIN targets.
11. To monitor the flow of service users through the services to enable you to monitor and contribute to the contract monitoring with Commissioners.
12. Liaise with the Clinical Governance team to address issues affecting the quality of care as part of managing capacity & flow.
13. Attend meetings with the ICB and Specialist Commissioning to provide information regarding service user activity, waiting lists, referrals and delayed discharges.
14. Be responsible for collecting and validating information, which forms part of the performance reporting system to both the Trust and Specialist Commissioning.
15. Establish positive working relationships with colleagues in similar positions across the network, and identify opportunities for, and take action to deliver service improvements.
16. Respond constructively and positively to changes in service as and when they occur, and to be instrumental in providing positive support and encouragement to others going through organisational change.
17. Development of and managing of pre-admission process within Secure Services.
20. Advise senior managers on key areas of service development in relation to CPA.
21. To work collaboratively with others to measure the effectiveness of service development against agreed criteria in relation to the CPA process and associated areas.
22. To assist in the development of the Dashboard for capacity and flow performance within the Division.
23. Work with medical and clinical managers and Clinical Audit to evaluate the efficacy of the CPA process.

Person specification

Qualifications

Essential criteria

• Good standard of secondary education.
• Educated to Degree level in business or health management or equivalent experience Prince II Management qualification or equivalent experience
• Extensive experience of managing Capacity & Flow within Specialist Services.
• Extensive experience of working within forensic services.

Desirable criteria

• Extensive experience of working with NHS Commissioners, building.

KNOWLEDGE/EXPERIENCE

Essential criteria

• Able to demonstrate well developed IT skills and use of Microsoft Office Packages
• Able to demonstrate competent analytical skills
• Ability to work to deadlines
• Able to demonstrate evidence of effective project management and understanding of service line management
• Knowledge of Criminal Justice System and related legislation
• Demonstrate knowledge and experience of Bed Management
• Demonstrate knowledge and experience of the Mental Health Act
• Demonstrate knowledge and experience of Contract Management
• Demonstrate knowledge and experience of CPA

Desirable criteria

• Advocate on others

Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.

Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.

We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.

The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email sensitive@dbs.gsi.gov.uk) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.

Flexible working requests will be considered for all roles.

Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 230.2KB)
• OH Risk ID Form (PDF, 248.6KB)
• A Great Place to Work (PDF, 2.1MB)
• Our People Promise and Charter (PDF, 5.8MB)
• Employee Benefits (PDF, 950.7KB)