Call Centre Team Manager

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Call Centre Team Manager
Job description
We have a great opportunity for someone to join our patient services call centre as a 'Team Manager'.

This role is pivotal in ensuring the highest standards of quality and productivity are maintained. Leading by example, you will oversee and inspire team of call advisors, helping them to achieve departmental targets and provide a first-class service to our patients.

You will closely assess overall team performance and conduct regular one to ones, providing additional support when needed in line with HR policies.

Who is Sciensus?

Sciensus is a life sciences business specialising in patient access, engagement and insight solutions. We provide healthcare to patients with long-term conditions, rare diseases and cancer.

For 30 years, we've supported patients to access the life-changing treatment they need, in the comfort and convenience of their own homes across the UK and Europe. Today, we combine our clinical experience from over 70 million patient interactions with the latest technology to help over 200,000 patients a year make the most of their medicine.

So, using unparalleled insights, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way.

The Patient Services Team.

Containing circa. 180 FTE members, this department provides non-clinical advice and support aimed at delivering a quality service to our patients. It includes front office roles (such as patient on-boarding) and back-office roles (such as service implementation)

What this role can offer you.

We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.

Alongside a salary of £31,158.40, this role will allow you to develop your operational and leadership skills.

Additional Benefits are:

• 33 days annual leave (inclusive of bank holidays)
• Refer a friend scheme.
• Contribution based pension scheme.
• Life insurance.
• Bike to work scheme.
• Discount & cashback portal.
• Private healthcare (after 2years service)
• Onsite gym & café
• Paid volunteer day

What is required?

To be successful in this role you will need experience and operational knowledge within a call centre environment. Additional to this you will need to be able to demonstrate leadership and analytical skills, alongside a passion for continuous improvement and providing a first class service.

What happens next?

If you would like to express an interest in this role, please submit your CV:

Application closing date - Friday 17 th January

Screening calls w/c 22 nd July

Interviews - TBC

(Due to high volumes of applications we are unable to respond to everyone. For an update on your application please contact the recruitment team)

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