Butterfly Volunteer Coordinato

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Detailed job description and main responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

1. Have day to day responsibility for the recruitment, interview, selection, training and management of Butterfly Volunteers who will provide one-to-one support to end of life patients, providing company and support to people who have few visitors, or whose family/ friends need some respite.
2. With support from CPFT Voluntary Services and Head to Toe, attract and retain a group of Butterfly Volunteers.
3. With support from the Voluntary Services Manager, ensure that Butterfly Volunteers meet all mandatory governance requirements of CPFT and are regularly updated.
4. Develop and implement a project that improves the patient journey and meets the objectives of the Community Butterfly Service.
5. Keep up to date records using the volunteer management system "Assemble".
6. Consult and collaborate with key internal and external stakeholders such as CPFT voluntary services, Head to Toe, community nursing teams, The Anne Robson Trust, NHSe and Helpforce.
7. Support the Project Manager to manage and measure the delivery of the project, reporting on project milestones such as volunteer targets.
8. Provide regular communication, updates and evidence-based advice to the Voluntary Services Manager, Project Manager, steering group and senior managers.
9. Proactively develop relationships with community groups, voluntary organisations, other healthcare providers and VCSE's across our region.
10. Understand, respect and implement confidentiality, GDPR, and privacy regulations by attending relevant training, obtaining relevant advice and acting in accordance with such guidance at all times.

Person specification

Education / Qualifications

Essential criteria

• NVQ level 3 in business and administration or willingness to work towards, or clerical or equivalent experience
• Excellent computer skills of Microsoft Office (Word, Excel, Outlook and PowerPoint)
• Knowledge and understanding of the governance needed for the recruitment of volunteers

Experience

Essential criteria

• Knowledge and understanding of the governance needed for the recruitment of volunteers.
• Experience of working within a Voluntary Services Department and working with volunteers
• Proven ability to manage competing priorities and deadlines
• Proven organisational skills

Desirable criteria

• Experience of working with volunteers in an NHS or health setting

Knowledge & Skills

Essential criteria

• An understanding of what it means to have a positive volunteering experience
• Excellent communication skills - oral, written and telephone
• Excellent customer care skills
• Methodical and well organised and proven ability to prioritise demanding workload

Personal Qualities

Essential criteria

• Values volunteers
• Demonstrates Trust values of PRIDE
• Ability to approach individuals empathetically in sensitive conversations or decisions
• Ability to communicate with people of varied age and abilities

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

• Integrated physical and mental health services for adults and older people;
• Specialist mental health and learning disability services;
• Children and young people's mental health services;
• Children's community services in Peterborough;
• Social care;
• Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit https://www.cpft.nhs.uk/equalityanddiversity.

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a 'Red List' country.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Butterfly Volunteer Coordinator (PDF, 376.6KB)
• CPFT Values (PDF, 114.7KB)
• CPFT Mindful Employers (PDF, 51.3KB)