Business Unit Director DCS

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Job Title: Business Unit Director

Business Sector: Data Centre Solutions, Critical Environment

Location: London

Reporting to Managing Director, Data Centre Solutions

Please ensure to include your CV with your application to be considered for this role.

COMPANY PROFILE

CBRE is the global leader in real estate services and investment. We leverage the industry's most powerful knowledge base to meet the commercial real estate needs of our clients worldwide. Our commitment is to be the preeminent, vertically integrated, and globally capable real estate service firm. With over 70,000 employees globally, we operate in 48 countries.

Job Purpose

• To lead the day-to-day delivery of the Business Unit.
• This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU.
• Lead company and statutory Health, Safety and Quality compliance and standards.
• Provide leadership for direct reports covering the full spectrum of operational delivery, including operations management, people management; project management and business development ensuring that the company culture and behaviours are displayed at all times.
• Drive sustainable profitable growth in line with business goals and objectives aligned to near and long term strategic plans.
• Deliver customer retention and win new business.
• Own talent management from people development through to succession planning for accounts.
• Actively participate in the development of new sales pipeline and actively lead new business development activities.

Key Responsibilities

Quality and Safety Management

• Monitors and identifies areas for improvement as a matter of course.
• Creates a culture of exceptional quality and innovation.
• Sets an example of exceptional standards in all activities, language and communications.
• Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement.
• Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, BU QHSE objective setting and tracking, Dynamic RA, H&S scenario training and investigations.

People Management

• Ensures the team has the skills and motivation to carry out their roles to the best of their abilities.
• Is constantly visible and accessible to the team.
• Ensures that all-level staff complete the required mandatory training.
• Ensures all staff are appraised annually and all managers are formally trained in the CBRE appraisal process, and from this development plans put in place and followed through.
• No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance.
• Trains, develops and directs team members ensuring a culture of continual development.
• Builds a robust succession plan for accounts, using management development programmes and local development activities.

Customer Relations

• Represents CBRE in a professional and credible manner to customers and the public.
• Builds and develops high-level customer relationships with customers through fully understanding their needs and demands.
• Focuses on ensuring excellent service levels are maintained at all times.
• Is accessible and responsive to customers at all times.

Business Development and Marketing

• Participates in bid/business development activity.
• Identifies and targets in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU.

Operational Management

• Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities.
• Ensures high site standards including front and back of house areas.
• Ensures that we live up to the CBRE Rise values and behaviours and that the service offering is at all times fully evidenced on all sites.
• Takes leadership of mobilisation and transition activity to ensure that CBRE and customer expectations are met.

Financial & Asset Management

• Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships.

Experience, Knowledge, Skills and Abilities

• Proven track record operating in a senior or executive management role which has included responsibility for product, culture, people and business growth.
• Dealing with a range of people from junior to senior level including site employees, suppliers and customers.
• Worked within a matrix organisation.
• Commercial awareness.
• Business acumen.
• Strong influencing skills.
• Ability to understand commercial and financial metrics.
• Internal and external client management.

EQUAL OPPORTUNITIES

CBRE is an equal opportunities employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. All qualified applicants will receive consideration for employment.

Why CBRE?

When you join CBRE, you become part of a leading global organization in commercial real estate services and investment, dedicated to helping businesses and people thrive. We are a team of dynamic problem solvers and forward-thinking professionals who create a significant impact in the industry.

Our collaborative culture is built on our shared core values: respect, integrity, service, and excellence. We highly value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you will have the opportunity to chart your own course, develop your skills, and realize your full potential. We welcome applications from all qualified candidates.

Applicant AI Use Disclosure

We are committed to understanding each candidate's unique experience, skills, and aspirations. To ensure a genuine evaluation, we do not utilize artificial intelligence (AI) tools to make hiring decisions. We kindly request that candidates disclose any use of AI in the application and interview process to promote transparency and ensure a fair and equitable evaluation.